I was happy and greeted with a smile, and he got me and my friends next to each other. However, my bed was so uncomfortable and hard. I found 2 black hairs in my bed, and that was nasty. I took the sheet off and tossed it on the floor. I was on the 2nd floor, and all I could hear during the night was loud walking from the 3rd floor, and so much creaking. The food was good; I enjoyed my ribeye dinner the most. Servers were extremely friendly and helpful. The casino was clean, I wish it were not so smoky, but it's okay, my choice. You have to try their Gelato. OMG, the milk chocolate and mint chip. YUMMY