Toilet in one of the “cottage” bathrooms leaked every time you flushed. Looked like a part hotel/part construction site lacking a logical programme, which separated the two. Attention to detail from a refurbishment lacking e.g. no mastic around base of toilet, which was leaking; tape left on newly installed uPVC windows; one of the newly installed uPVC windows was cracked from installation, etc.
Food was surprisingly good.
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ทริปกับครอบครัว 1 คืน
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2/10 แย่
29 ส.ค. 2025
When I arrived the man on reception was clueless. He had to get a colleague to help him. I was then informed that the water was off and I wouldn't be able to use the toilet or shower. Very disappointed with the way the communication was. This is obviously a hotel that wants to market itself as a top place with a spa etc. But it has a long way to go
Llion
Llion, ทริปธุรกิจ 1 คืน
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2/10 แย่
28 ส.ค. 2025
no running water
we booked two rooms for our engineers who after a 14 hour day had no running water in the sink or showers.in either of their rooms. .
john
john, ทริปธุรกิจ 1 คืน
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2/10 แย่
24 ส.ค. 2025
A O
A O, ทริป 1 คืน
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10/10 ไร้ที่ติ
23 ส.ค. 2025
Lovely hotel
We came here for a night for our 25th wedding anniversary as this is where we spent our wedding night. Has changed a lot obviously and looks like there’s some renovations being made, but we stayed in the main hotel. The room was really nice and clean, food was amazing, we had evening meal and breakfast. All the staff very nice and friendly and the lovely lady on reception gave us complimentary access to the spa for our anniversary but unfortunately we didn’t have time to make use of it, but a lovely gesture anyway.
Sure we’ll be back soon to try out the spa
Cathy Pendlebury
Cathy Pendlebury, ทริป 1 คืน
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8/10 ดีมาก
21 ส.ค. 2025
Naomi
Naomi, ทริปกับครอบครัว 1 คืน
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4/10 พอใช้
17 ส.ค. 2025
Hotel was poor in cleanliness. Bar area , behind the bar , back of house areas visible to customers were in very poor condition.
Room was not clean , bathroom was poor. Wobbly taps , hot water that took ages and then was too hot , floor
Felt like it was about to collapse.
Clearly felt like the staff were run on a budget and could only do the necessary but they were all very friendly.
Poor exterior at the rear, cables everywhere , shoddy upkeep.
Charge for breakfast - outrageous for some wrinkly sausages.
Could go on to be honest.
Big shame as beautiful setting and reall opportunity here.
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ทริป 2 คืน
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6/10 ดี
17 ส.ค. 2025
Okay stay
Nice hotel, which was in an easy location off the motorway. We stayed here to split up our drive from Scotland to Plymouth.
Room was very hot, and looked like it needed a deep clean.
Pool and spa facilities are not close together. Pool could do with some hooks for towels on the wall.
Not bad for the price we paid.
Kayleigh
Kayleigh, ทริป 1 คืน
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8/10 ดีมาก
13 ส.ค. 2025
Do not book using hotels.com
Hotel and staff were good
i was charged for use of pool. Not mentioned when booking on hotels.com when complained to Hotels they were not interested
DO NOT BOOK WITH HOTELS.COM
Book with raddison directly pool is included and discount on food
Stephen
Stephen, ทริปธุรกิจ 3 คืน
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2/10 แย่
11 ส.ค. 2025
Overall very disappointed, the hotel is currently under going refurbishment and clearly not finished, we were allocated room over front entrance very noisy lots of people smoking and talking into the early hours. DJ loading equipment at 2am and another at 6am. Room was dirty and windows never cleaned, dust in every corner.
Barbara
Barbara, ทริป 1 คืน
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10/10 ไร้ที่ติ
3 ส.ค. 2025
Karl
Karl, ทริป 1 คืน
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10/10 ไร้ที่ติ
2 ส.ค. 2025
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ทริปกับครอบครัว 1 คืน
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8/10 ดีมาก
1 ส.ค. 2025
Colin
Colin, ทริป 1 คืน
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6/10 ดี
31 ก.ค. 2025
Not the most desirable stay but ok for one night.
The hotel entrance looked lovely, clean and very posh. We were put into a cottage which quite frankly was very strange. The smell was very strong with damp which was very unpleasant. The size of the "cottage" was big there was a kitchenette area with a sofa and table but no television. The surrounding noise from other people was very load and distracting whilst trying to sleep. The drive to the carpark which services these "cottages" was a precarious drive especially late at night through what appears to be factorys and waste land. It is polar opposite to the hotel entrance. The swimming pool was nice however filled with builders! Who were completing work.
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ทริปกับครอบครัว 1 คืน
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8/10 ดีมาก
28 ก.ค. 2025
Norman
Norman, ทริป 2 คืน
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8/10 ดีมาก
25 ก.ค. 2025
Pascal
Pascal, ทริปธุรกิจ 2 คืน
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2/10 แย่
23 ก.ค. 2025
Absolutely disgusting place to book steer clear
The room we were given was filthy and despite allowing the duty manager to attempt to resolve the issues, we were still extremely dissatisfied. The housekeeping staff member only hoovered the floor and left mess behind him. There was no attempt to actually sanitise the space even after finding dirty, bloody tissues there. The body odour left behind from the actual member of staff doing the cleaning was also disgusting and stayed in the room after he had finished and gone. We tried to deal with this entire issue at reception at the time but were stonewalled by the manager.
We agreed to leave the premises after he assured us that a refund for the room and the breakfasts we had paid for would only be possible via the finance department as he was unable to process a refund due to Hotels.com holding funds for 2 days after the day of the booking.
If you need full details of our complaint and the unsatisfactory way we were treat we will be happy to elaborate however the Manager and duty manager are already fully aware of the issues
We look forward to a full refund as soon as possible
Ps we are also still waiting for the £50 damage deposit to be refunded to us.
I hope this can be resolved without the need to contact the ombudsman to escalate this issue further. I am more than willing to do so o xx however as a refund is more than deserved.
Karen
Karen, ทริปกับครอบครัว 1 คืน
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10/10 ไร้ที่ติ
22 ก.ค. 2025
Leon
Leon, ทริป 2 คืน
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6/10 ดี
20 ก.ค. 2025
Naomi
Naomi, ทริป 1 คืน
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6/10 ดี
12 ก.ค. 2025
Got a double room even though I had.booked a twin so had to go back down to change it. No AC and the room was very hot. Had a fan but it only stated on for an hr or so, had get up in the night to turn back on. Staff were good though, especially in the restaurant.
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ทริปกับเพื่อน 1 คืน
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2/10 แย่
6 ก.ค. 2025
Not worth the annoyance it will cause
Whole hotel is poor and needs shutting and refurbishing.
Even the newer areas are still poorly finished.
Martin
Martin, ทริปธุรกิจ 4 คืน
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10/10 ไร้ที่ติ
6 ก.ค. 2025
Paul
Paul, ทริปธุรกิจ 2 คืน
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2/10 แย่
5 ก.ค. 2025
Vejay
Vejay, ทริป 2 คืน
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10/10 ไร้ที่ติ
5 ก.ค. 2025
Lovely hotel.
The hotel was lovely. Staff polite and helpful.
A lot of building improvements going on but didn't disturb my stay.
Food was delicious.