2/10 แย่
2 ธันวาคม ค.ศ. 2024
Cheerfully ruined our wedding!
This hotel without a blink, ruined our wedding night stay. There was an additional hold of $250 that they wanted to place on my credit card on top of the exorbitant price. This amount was never disclosed at any point either by the hotel or by Hotels.com. The manager said it was because I had chosen pay at location rather than pay upon booking.
We walked in in our wedding clothes, excited and happy and ready to relax in a beautiful hotel and instead walked out, angry and stressed and made to feel unworthy of staying at this establishment. The service was unbelievably rude and condescending throughout the interaction both with an employee at the desk and her manager. Completely disgusted. Would never go back to this or any affiliated hotel.
Liana
Liana, ทริป 1 คืน
รีวิวจากผู้เข้าพัก Hotels.com ที่ตรวจสอบแล้ว