4/10 พอใช้
16 เม.ย. 2025
Nice hotel, dreadful service
The hotel itself was lovely, clean rooms and plenty of space for the family. The staff however were a shambles. We turned up at 15:00 (check in was from 14:00) and had no room ready, and they could not tell us when I would be ready. We had to leave out bags and head out. There was no apology or explanation. Once we returned (at about 21:00) we had no towels and they didn’t have any to spare. No showers that day.
The breakfast staff were rude, slow, and unaccommodating (my request for an omelette was met with a firm “no” with zero explanation). We had to ask multiple times for drinks which took upwards of 40 minutes to arrive (although other people’s did arrive a few times). I tend to prefer a buffet and this was a set breakfast menu with no rush at all, or flexibility.
Nobody seemed at all interested in the customer experience. There were clearly not enough staff on for all 3 days. We will not be returning.
Karim
Karim, ทริปกับครอบครัว 3 คืน
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