Second time in this hotel. First time had a bad experiece but thought it was because it was new. Now you can see details I didn’t expect to find in this kind of luxury hotel.
Victor Manuel
ทริป 4 คืน
10/10
Wonderful vibe!
Juliany
ทริป 2 คืน
10/10
Kate
ทริป 5 คืน
10/10
Johnny at the beach club was the best!
Marian
ทริปกับครอบครัว 5 คืน
6/10
Did not like the shuttle to the beach. We thought the property was located on the beach front.
Seina
ทริปกับครอบครัว 4 คืน
10/10
Kenia Margarita
ทริป 2 คืน
6/10
Tara
ทริป 6 คืน
10/10
Absolutely beautiful resort- great food and staff. My only complaint is that it's not on the beach. There's a shuttle that runs to and from the beach club, which is soooo nice but it closes at 5. My own fault for not looking closer at the location. I would still recommend it though- the resort was incredible.
Andi
ทริปโรแมนติก 5 คืน
10/10
Amazing resort. Food was amazing. Coffee shop amazing everything great
rose
ทริป 2 คืน
10/10
Excellent customer service and amazing property!
Tristen
ทริปกับครอบครัว 6 คืน
6/10
Overall property was good. Concierge service was severely lacking. Staff Overall was good but Concierge was not attentive at all or worth it
Jonathan
ทริปกับครอบครัว 4 คืน
10/10
It was great
Keara
ทริปโรแมนติก 7 คืน
10/10
Xenia
ทริป 4 คืน
8/10
Food was amazing! Rooftop theme nights were the best. Restaurant wait times for food could be improved. Sand by the pools was cool but sometimes you just wanted to get away from it, had to go to rooftop pool to get away from it. Swim out rooms with 24-7 room service was great. All the staff were very friendly and eager to help you enjoy your vacation. Overall was a great experience and would return.
Gary
ทริปโรแมนติก 7 คืน
6/10
I have stayed at many of these beachfront resorts. When booking this I didn’t realize it was not on the beach and you have to take a 20 minute shuttle to get to their beach club. I like to walk the beach early in the money and evening. Not possible here. Also you can’t set back and feel the ocean breeze and lisiten to the waves from your room. Next time I will book at their sister resort that is on the ocean.
Christopher
ทริปโรแมนติก 6 คืน
6/10
Food was very subpar.
The 20 min from the airport was more like 35 and the beach is close to 30 min and if you are not in line 20 min early you will miss the bus!
patrick
ทริปกับเพื่อน 5 คืน
10/10
Beautiful property, staff was so lovely
Victoria Chidimma
ทริปกับเพื่อน 4 คืน
8/10
Jessica
ทริปโรแมนติก 3 คืน
10/10
Beautiful decor, friendly staff and great service. Excellent buffet, other restaurants were good.
Janelle
ทริปโรแมนติก 3 คืน
4/10
I’ve been to countless all inclusive resorts and this has been the absolute worst.
- get more menus, we shouldn’t have to sit at a table and wait on menus because you don’t have enough. especially when there’s only 6 people seated in the restaurant
- the staff has no sense of urgency. we wait and wait to be greeted or acknowledged while staff are idle and in conversation with each other
- we also waited over an hour for dinner at jasmine due to poor coordination. a party of 4 was seated at the one table that would accommodate our party of 6 when their were multiple 4 seat tables available
- i give the food a 2 out of 10. the menu options were not diverse, it took nothing less than 40 minutes to receive food at each restaurant, some an hour. again, the restaurants are never full so i’m not sure what makes the service so slow everywhere you go on this resort
Shanice
ทริปกับครอบครัว 2 คืน
10/10
If you are a pool person and want quiet and relaxing with incredibly attentive and friendly staff. This is your place! Easily the best resort we have ever been to. The pop up bbq’s they had were amazing! They look like they are putting on a wedding, but it is something you definitely don’t want to miss! Jorge at Edgewater never stops going! Rueben, Alfonso and Hector at Market Place provided great service! Gustavo at Bluewater and Alberto and Antonio at Rendezvous always provided the best friendliest service!
Steve
ทริปโรแมนติก 14 คืน
10/10
The property was beautiful. Staff were attentive and quick to help. Enjoyed playing volleyball at the beach, Johnny was amazing! Tulum beach is one of the best we’ve seen. We will definitely come back!