Second time in this hotel. First time had a bad experiece but thought it was because it was new. Now you can see details I didn’t expect to find in this kind of luxury hotel.
Victor Manuel
ทริป 4 คืน
10/10
Idy
ทริป 3 คืน
10/10
Great food selection
Victoria
ทริปกับครอบครัว 7 คืน
8/10
Property and Resort was Amazing- Very Clean.
Most of the Staff were friendly and courteous aside from the front lobby personnel. Definitely need better tequila options on property being that you are in MEXICO. Pools were amazing- They don’t keep the Jacuzzi’s warm, they were all cold water. On Vacation we all love a warm jacuzzi to relax in. The Beach club shuttle is convenient but need to have more consistent shuttle times. It’s not as often as they advertise online. Overall- A Wonderful experience. :)
Rhett
10/10
Wonderful vibe!
Juliany
ทริป 2 คืน
10/10
Me hospedé en el Secret Tulum y mi experiencia fue maravillosa. Las habitaciones eran cómodas, limpias y bien equipadas. El personal fue muy amable y atento en todo momento, asegurándose de que mi estancia fuera perfecta. Las instalaciones, especialmente la piscina y el restaurante, superaron mis expectativas. ¡Definitivamente volveré y lo recomiendo!
Marileidy
ทริปโรแมนติก 4 คืน
8/10
The property was not like other Secrets Resorts. It wasn't as luxurious as others i have used. However, it was nice! I didnt like the floors in the room, the size of the room, and the limited food options.
Kimbrala
ทริปโรแมนติก 7 คืน
10/10
Nice property
Valerie
ทริปกับเพื่อน 8 คืน
4/10
litiana Semedo
ทริป 3 คืน
10/10
Jungle property with shuttle to beach club. Not the resort if you are looking to be on the beach the whole time. But had multiple pool to choose from
David Roy
ทริปโรแมนติก 7 คืน
10/10
Beautiful and the staff were very professional and very very good
Melissa Scarafoni
ทริปโรแมนติก 7 คืน
6/10
The property was great, but the dining experience was horrible at the steakhouse. We were told 30 minutes wait time and it ended up being 2 1/2 hours to get to our table and then another hour to be served
KEN
ทริปกับเพื่อน 7 คืน
10/10
Semerat
ทริป 4 คืน
8/10
The only thing that could have been better is some of the food. Some of it was excellent and other food restaurants on the property were mediocre.
Marie
ทริปโรแมนติก 6 คืน
10/10
We stayed at Casa Zamna, which is part of the Beach Club property in a junior suite. The service was impeccable, the food delicious and the property was very quiet and relaxed. It had a few small pools, numerous chairs and lounges, and a few eating options that were only open during the day. The other bonus was that if you like night life, there are several clubs within walking distance. Perhaps the only downside was you basically have one restaurant for dinner, Rosewater, but it was really good and you get ocean view dining.
We did go to the main resort for a free hydrotherapy session that was really nice. The main resort is about a 15-20 minute shuttle ride away if you want more dining options or one of the several entertainment options like foam pool parties or a really interesting Mayan culture performance. As a Beach Club resident there are additional shuttles in the evening that allow you to enjoy dinner or entertainment. We also had Preferred Club access by staying at the beach too, so we made use of the quiet Preferred pool. We ate at Bluewater Grill and the food was good, although we liked Rosewater better.
This resort is really based on personal preference. We enjoyed the quiet and laid back ambiance of Casa Zamna whereas if you want more options without a beach nearby, the main resort also seemed very nice.
Evan
ทริปโรแมนติก 3 คืน
8/10
The private beach is not on the resort but a 15-20 min shuttle ride away from the resort. Our power went out in our room one day and it took them about 30 min to fix it. The food was more westernized than Mexican and the bacon at the buffet was horrible. Everything else I ate was good. The mixed drinks like daiquiris, and pina coladas were very sweet and gave me a headache, so did their champagne so I stuck with Caesar’s and tequila sunrise for the majority of my stay. There is a lot of walking on the resort and a total of 4 connecting buildings 4 floors high which you could get yourself lost in trying to find your suite, however, there is always someone around who works there to direct you to your room. The resort I was told was just over a year old so they are still trying to establish themselves. Overall the staff was friendly, helpful, clean environment you literally could go barefoot anywhere, entertainment was ok but the resort usually shuts down at 1am.
Sabrina
ทริปโรแมนติก 8 คืน
4/10
Hotel was nice, food is terrible, pools close at 6pm, beach was about 20min away
Krysteena
ทริปโรแมนติก 5 คืน
10/10
Elvis
ทริป 1 คืน
10/10
Hannah
ทริป 5 คืน
10/10
This property is amazing. From the very comfortable beds to the beautiful restaurants we loved every minute.
Colleen
ทริป 7 คืน
10/10
Barry
ทริป 4 คืน
10/10
Absolutely amazing, had a true loss for words it was paradise. Will definitely be returning next year. Everything was perfect from the staff, the food, the ambience and the location. It was the true definition of r&r.