On the way to Huddersfield we received a message and a phone call that there had been a leak and they couldn’t accommodate us. Fine, these things happen, but despite numerous messages and hotels.com trying to get in touch with them, they have refused to refund me. Letting everyone know about the practices of this company. Luckily I did receive the deposit back. Please avoid this company.
We ended up driving home late at night instead.
Duncan
Duncan, ทริปกับครอบครัว 1 คืน
รีวิวจากผู้เข้าพัก Hotels.com ที่ตรวจสอบแล้ว
10/10 ไร้ที่ติ
19 มิ.ย. 2025
Sulena
Sulena, ทริป 1 คืน
รีวิวจากผู้เข้าพัก Hotels.com ที่ตรวจสอบแล้ว
10/10 ไร้ที่ติ
17 ธ.ค. 2024
Excellent value.
If you can find a room in the north of England, that is better value than here snap it up. The only issue I found was the tv was difficult to use.
Neil
Neil, ทริป 1 คืน
รีวิวจากผู้เข้าพัก Hotels.com ที่ตรวจสอบแล้ว
4/10 พอใช้
2 พ.ค. 2024
Booked at last moment and didnt get code to open door , was seat on the floor , ready to sleep by the room door as no anwser to phone or email , finily was sorted with another hotel by Hotels.com operator .
It was 1am and I was totally exhausted on that day , do not book from that guys if you do not have plan B
Vadims
Vadims, ทริปธุรกิจ 1 คืน
รีวิวจากผู้เข้าพัก Hotels.com ที่ตรวจสอบแล้ว
2/10 แย่
13 ก.ค. 2023
Awful Communication/ Damage deposit
The place is nice however a bit annoying, as the room was right next to a building where all you can hear all day is a loud drone of an extractor fan and on top of that the toilet seat wasn't bolted down however these were quite minor.
The reason I'm extremely angry is they ask for a damage deposit, after paying it you'll get a email stating "it'll be refunded up to 7 days of leaving the property" it's now day 9, I have not received it back nor heard anything, I have tried emailing, calling and texting... And have not heard anything except when I called getting a text responding with "Sorry, I can't talk right now" which they still haven't responded in anyway after the call and text!
Save yourself an extra £100 and book elsewhere.