Unfortunately this was my second worst stay in any hotel ever we travel to Europe/ Italy every year I spent quite time researching to book a hotel ninety percent of the time we are happy with our stay because we know what to expect, we checked in to Bristol hotel on May 13 th I made the reservation 3 months in advance and request a better room and possibly an upgrade because I am silver member on Expedia and we were celebrating on our anniversary. The reception person very nice but like many others always say they are completely booked, we got room 311 no complaints to make except old dirty carpet. I asked if we can have a better room when we return on to stay another 3 nights, they said okay, checked in on May 19 th the suite was small room cut to two pieces I’d you walked around the bed couldn’t help hitting your knees, I asked to switch the same response but eventually they put us in room 306 what I call disaster, it smells bad the whole time, no bedside table on one side, I felt and heard the bed springs, if you sat in the tub there was nothing to hang on for support to get up and some kind of wired noise I couldn’t figure from outside or inside. I asked if we can have our old room 311 they said it was booked. The location is perfect cross street from train station staff are helpful but this hotel for sure is not a four star even for Europe standard, definitely need to get rid of the filthy carpet and do something serious about bat tubs. I give this hotel 2 stars and this