2/10
WE DIDNT STAY!!!
Awful experience! We were seeing a show & booked this “cheap” option just to sleep the night instead of travelling home, instead we just travelled home
We decided to check-in about 4pm on arrive the place we could describe was a hotspot for a lot of unsavoury characters
After a short wait regarding our booking etc.. we we’re told on there system our booing was cancelled & there going to send us to there “Sister Hotel” reluctantly we went there & that place made my family & children uncomfortable so decided not to stay
Awful experience very unprofessional & when asked by staff what was my complaint there simply couldn’t understand. We watched show & drove back home
Hotel.com not being very responsive to help get a refund also how do there partner with a hotel like this
I made the mistake of choosing cheap option & I got the exactly what I paid for
Lesson learnt especially reading reviews!
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