Everything is perfect. One of the best hotels I have been visited!
ผู้เข้าพักจริง
ทริป 1 คืน
8/10
ผู้เข้าพักจริง
ทริป 2 คืน
10/10
Gary
ทริป 3 คืน
10/10
ผู้เข้าพักจริง
ทริป 4 คืน
10/10
The resort was first class. We loved the Onsen which they had both private and public. They had no restrictions on Tattoos. The breakfast was great and we saved a lot of money on dinners since they had free wine, soups, miso, udon, etc every afternoon.
Mazen
ทริป 5 คืน
8/10
The property is very expensive for the area. The service was lovely except for the last day when we needed to leave the hotel and get to the bus station to leave Hakuba. The front desk staff was unable to find a taxi to pick us up and the hotel shuttle could not be sent to the bus station for an 8 am instead of 9 am run. We were not able to make the departure bus that we hoped to get on. We eventually took the hotel's shuttle van 30 minutes after our hoped for departure and caught a bus out of town and
Aside from the lack of transportation coordination and the fact that the hotel charged me an additional $500 at checkout for my kids lodging and food (which I thought I had paid through the high Expedia price of $1,600 for 2 nights) there was much that was good about the hotel.
We loved our beautiful dinners and breakfast buffets, the room was spacious and comfortable, the complimentary wine at happy hour in the lounge was lovely.
But in the end, the very high price per night for the 4 of us paired with the stress on our departure day (which we began talking with the hotel staff about the afternoon prior) made for a less than perfect experience.
Mercy A
ทริปกับครอบครัว 2 คืน
6/10
I booked this property for the sole purpose of snow sports in Hakuba.
However, I feel this property is not designed and build for winter season.
To access the rooms from the main building (lobby, restaurants etc), one has to walk through an unheated walkway, expose to the cold and wind. Imagine doing this at -6 degrees temperature.
The snow equipment storage is an after-thought. It is a container situated outside on the driveway. It is not a dry room and to access the snow equipment, one has to be expose to the elements again. (this time, there are no shelters to protect the guest).
Kim Leong
ทริปโรแมนติก 5 คืน
10/10
Amazing property, onsen, happy hour. Shuttle service however could have more times, frequency, or on demand service.
We loved everything about our stay in Sierra. The location is in the middle of stunning forest, very close to ski slopes, lovely food options are available through the day. Nothing can be better than enjoying private onsen after a day of skiing. Lovelies stuff. We will definitely be back!
Jayson
ทริปโรแมนติก 4 คืน
10/10
Great property, staff and experience
Tariq
ทริป 5 คืน
10/10
Nice scenic location. Great service, complementary food and drink option throughout the day. Great private onsens as well.
Marcello
ทริปโรแมนติก 3 คืน
8/10
Serene environment with unexpected services like complimentary beverages and snacks at the lounge and lobby
Norio
ทริปโรแมนติก 5 คืน
10/10
ผู้เข้าพักจริง
ทริป 7 คืน
10/10
숙소가 자연친화적이고 직원 모두가 우리의 편안한 여행을 위해 노력해 주었습니다.
곳곳의 자그마한 배려가 너무나 좋은 기억으로 남네요!
ผู้เข้าพักจริง
ทริปกับครอบครัว 2 คืน
10/10
The shuttle bus that stops at Sierra is limited, but is enough. Overall experience is very good, much better than other places I stayed at Hakuba.
Yuanze
ทริปโรแมนติก 3 คืน
8/10
Very Nice resort with 3 (different) private Onsen hotspring baths and 1 public. Breakfast and dinner were all ok, the rooms are spacious, but too few closets. There was a lounge with free drinks, coffee, tea and snacks and an entertainment room with darts and pool table.
The entertainment room, where many guests want to spend some relaxing time after a long day skiing was however closed from 17-22 when people want to enjoy it. We had dinner once at the resort and it was really good,