Property overall is nice and location is very convenient. Interior is nice and they have lockers to keep your luggage which is very convenient.
However, my stay was a nightmare: when I’ve entered the room, bathroom wasn’t clean, with dark hair all over, dirty towers folded and the shower brocken and dripping non-stop. When I’ve asked reception to call someone to fix it they said I had to step out of the room for that time, which I couldn’t as I had exactly 1 hour to rest and get ready for an important event. In one hour they said cleaners had left and they will fix it next day. Next day at 11 I was woken up with the request to leave my room because I was relocated to another room, which I wasn’t aware of. The cleaners were rude and when I agreed with customer service team that I’ll stay in my booked room they refused to clean my room or fix the shower, I had to be back and forth on the phone for 1 hour. As an escalation, reception deactivated my key and I had to stay in the hall for 30mins until service team activates my key. Horrible experience, I stayed in a room with a brocken shower, received no compensation for it ever. Only once customer service reached out to me and then never replied. Negative experience overall.
