Hotel is pretty and fairly clean. Check-in staff was not the friendliest. Cafeteria staff was not friendly. However, the check-in staff that sent text messages daily were wonderful. We did have to phone down to get our room cleaned two out of the four days as they forgot. Kitchen was not restocked with coffee creamer, etc. and we found dirty laundry in our room from the previous guests. They did compensate the resort fee however they charged us for the last night. Overall, the hotel was fine, just a little disappointed that did not comp the entire resort fee for finding dirty underwear in our hotel. Beds were nice, comfort was good and it looked beautiful at Christmas. However, after travelling for nine hours, the worst part about the hotel was after check-in. They tried to sell you a Hilton membership and a vacation’s package. Was not impressed with that. Overall, the hotel was three out of five.