Beds were to hard for our liking, the resort food was over priced,only ate there 1time,the grounds are beautiful and staff was wonderful, they have daily and nightly themes
Fantastic stay! We were offered a free upgrade on arrival; amazing location with the room 2 minutes walk from the beach, acces to watersport. Staff super friendly;
Location location location! This resort is about 15 meter from beach, and the beach is really good! I had a room with w view towards the beach and I enjoyed it very much! The resort is within walking distance to the Rodney Bay center with supermarkets and malls. There is also shuttle service two times each hour to, and from, Bay Garden hotel, closer to center of Rodney Bay. The resort is also close to other restaurants in the area. The staff is very VERY friendly and provides service, always with a smile! All these are on the reosrts upside and If I return to St Lucia I will probably stay at the same resort.
But there are some things I would like to be improved: The small deli shop needs better opening hours and more selection of, for exemple, medications. There also are only one restaurant and for a all-inclusive resort, there should be more to choose from (even that you are entitled to go to the other Bay gardens hotels restaurants too). The food at this restauran (High tide) is very good, but I would have enjoyed more kinds of food to choose from.
BUT overall I liked the resort a lot!
Our room was supposed to have a garden view but it was a view of a very noisy building site. We feel the room was miss sold to us - it was expensive, we booked it due to the location next to the beach and expected it yo be quiet!! We specifically picked this hotel and paid extra as we thought it looked very nice from your website. If you are going to sell rooms next to a building site you should be selling them at a reduced price and make that clear BEFORE the customer pays. I spend a lot of money each year with Hotels.com and this is very poor service.
I know what "island time" is, but they take this to another level...s...l...o...w and r..e..l..a..x..e..d. We had hand towels and wash cloths on the first day, but after that housekeeping never gave us another...until the last day we did get a hand towel. The water pressure in our second floor unit was WIMPY...can't imagine what it was like on the third floor. The location is beautiful...great beach...but there is new construction on the northside and they were building shelter for the outdoor pizza oven...nothing like hearing power tools while on the beach.
Initially, the location of the establishment was inconveniently far from the airport. Additionally, all prices were excessive, including taxi fares. I found the absence of a reputable coffee shop in the vicinity, particularly considering the subpar quality of coffee served at the resort, to be disappointing. However, I must acknowledge the beauty of the resort, particularly the beachfront rooms.
Our beachfront room was great. A large fully equipped room with a great view. The grounds were beautiful. We went with the all inclusive plan. The food was average at best. All animal proteins were overcooked from eggs to lobster and fish to hamburgers. The only meal that wasnât overcooked Was a hamburger that I watched being cooked. Service staff was friendly, but extremely slow. Other than a buffet meal, from seating to delivery of food generally took 45 minutes to 2 hours. Would visit again, but leave off the all inclusive. Bar service was great. Friendly and quick. Spa was clean, relaxing and staffed with accommodating friendly staff.
Stay was ok. A little expensive for what it was. Staff was somewhat friendly. There is only one restaurant and we experienced long wait times. Very pricey as well. Buffet was 55USD per adult. We got there on Valentineâs Day and the buffet was $240USD per couple which was crazy.
Another complaint I would have is the chairs by the pool and beach, if you donât get your towels out and reserve a spot before 10:00am then you will be out of luck for the day.
The property overall was well kept and the beach was as well. Overall a decent stay but I canât say I would be back.
The place is okay but it seems a little tired. There is not much to do at there resort and it seems as though the resort doesn't put much effort into ensuring guest satisfaction. Each morning you have to race other guests for a chair by the pool. There are very limited activities to do around the resort. The good USD mediocre at best. On the plus side it's clean and the staff are helpful.
This resort is on the beach and everything about it was wonderful. The staff could not have been nicer, the food was good and being all inclusive the drinks were many. Excursions were great and I can see going here every year.
Amazing pool area, clean rooms, stellar beach, nice spa & restaurant. It is great you can walk to many different restaurants. I felt this was more to my liking than the all inclusive meal plan you can pay for. There would be 2 issues that I would state. Having a kettle with packages of instant coffee is really below standard in my opinion for the price of the stay. The other issues is the cruise people that show up with a day pass and take up the pool lounge chairs. I personally feel this area should be dedicated to the those staying at the resort. Cruisers should be restricted to the beach.
The property was on the beach; however, the hot tub did not work. The restaurant was terrible, not the food but the service. You would sit there for almost an hour waiting for a simple dish. Several times, we were the only ones at the restaurant too.