6/10 Good
23 Jul 2023
Booked the hotel on the train to Florence around noon. Told them I’d like to check in between two and three. Arrived and had no instruction where to go or what to do. Walked down to the address on the email. A locked door and nobody around. Finally got in touch with someone who said they were busy and a different person would check us in. A few minutes later received a whats app saying the person would be checking me in and would be there at 345. At 5 pm. Someone finally showed up. Me and my family had been sitting outside for almost three hours. Was charged another 80 bucks for cleaning and tax.
Dan
Dan, 2-night trip
Verified Hotels.com guest review