4/10 พอใช้
29 พ.ย. 2025
We loved the hotel and the location but had a bad experience overall because we were double charged for the room and not offered any help when I called the property to resolve the problem. I paid on Hotels.com when I booked the room but the hotel charged the card that they had on file for the “incidentals” hold after we checked out. At check in the employee even acknowledged that the room had already been paid for and assured me that the card would not be charged and it was only in case of incidentals. When I called the hotel to resolve this issue I was told that they did not charge my card but they 100% did. I’ve now had to file a claim with my credit card company which is a huge pain! I really hate this because we had already planned to stay at Dwell again on our next trip to town. Hoping this gets resolved ASAP.
Hayley
Hayley, ทริป 1 คืน
รีวิวจากผู้เข้าพัก Hotels.com ที่ตรวจสอบแล้ว
