4/10
After booking a hotel room for 3 people, one of which is a 11 year old, the king size bed room had no option for our kid. Why a filter for 3 people shows this as an option is basically a bait and switch. You show up and surprise, you get to pay an extra $50 a night for something that was not our fault. Whether this was hotels.com’s fault or the hotel itself, I cannot say but the net impact is a horrible customer experience.
Brian
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