Pestana Royal Premium All Inclusive Ocean & Spa Resort, ฟุงชาล

From the moment we checked in, we felt we were sold something different online than reality. No champagne at the Check-in, 3 of the 4 restaurants were closed and the one that was open was fully booked for the next 3 nights. The staff were also quite unwilling to resolve our concerns. This left us with the only option of 1 buffet restaurant which was our option for both lunch and dinner every night of our stay. The food wasn’t bad, but it was certainly not impressive given the price point of this hotel. The staff — from the check-in concierge, to the bartenders, to the pool staff have been very unhelpful. Their mentality is “go check if there is XYZ” vs finding out the answer to your question. For a high-end resort, this is simply unacceptable. This applied both to the pool staffs response when asking them for a towel, the bar tending staff when asking about food (when the only food option was closed) to the front desk not resolving our concerns to get seated in the dining room on any of our 3 nights during our stay. They did not offer any form of compensation until the last day, but we did not feel it was worth the effort to move rooms for 1 night. Our room was great with a balcony and great view. The pools and views of this resort are stunning. However, the level of service, friendliness, and lack of adequate food and drink options needs to be shared. Don’t expect good cocktails or food at this resort. Everything is pre-made, and designed for the masses. Would not recommend

It was very good, great range of food and activities.

Hotel is very welcoming, staff friendly & clean throughout. Communal areas are dressed in marble and mahogany/walnut. Deluxe Rooms are very small, Superior are very large. I understand the Deluxe Rooms were originally 1 room which has now been split into 2. There is only 1 bar which is disappointing for such a large hotel. There is also a pool bar, but an additional cocktail bar on lobby level would be a great addition. Main restaurant food is good, service always excellent. As was the pool bar. Main bar service is generally slow. Only 1 of the 3 speciality restaurants is open at a time (& gets booked very quickly) and 1 was closed altogether. Overall I would give this a solid 4* and rate it 8/10.

Good hotel - staff helpful and really good Asian restuarant. Location a little way out of town about 7 euros to get to Funchal 5/10 minutes.

The shower would barely work and had real problems with it. Given a room with a connecting door so could hear the peple in the other room. Very poor choice of vegetarian options in the buffet. Staff were generally friendly. Spa ttratments were good. Hotel is ok generally but its not 5 star standard.

Very enjoyable stay.

Having read an unfavourable review I did consider cancelling my stay here. Thank goodness I didn't. I requested a taxi through the hotel from the airport and although we arrived one hour early it was waiting for me. On arrival the check in procedure was quick and I was given a lot of information about the hotel and services. My room was comfortable and spotlessly clean with a lovely view. The bed was very comfortable with good quality linen. There was a large and varied buffet, frequently replenished. I also ate in the Italian restaurant and that was very good. The bar was a little lacking in atmosphere but there was entertainment several evenings. I also took advantage of the shuttle into Funchal town and also a walking tour organised by the entertainments team. I took advantage of a pilates class and a massage, both excellent. Travelling frequently on my own I sometimes feel invisible but the staff here were superb and I felt very comfortable. In particular Christiana in the buffet restaurant and the gentleman on reception who checked me in and out. I regret I did not note his name, but he rememberd my name and room number each time I had a query. I am hoping to visit Madeira again when hopefully it doesn't rain all the time, and this will be my hotel of choice. I only hope it is not so popular there will be no room for me!

Nice Hotel - clean, good service, good value

My stay at Pestana Royal was Fantastic. With the assistance of Fatima at the Front Desk and Her Staff, she provided me with an excellent room. My Fiance' slept very well and I was able to enjoy the views from our balcony. The meals at the Buffet and other restaurants were delicious. The Pool Bar & Grill was staffed by several excellent Young employees. I especially enjoyed the Hamburgers. Finally the Pools were well maintained and were crystal clear. The Recreation Staff also did an excellent job providing dancing lesson, water aerobics, mini golf and water polo. Thanks to all the Staff for providing an excellent Vacation. Rick Marschall New Jersey, USA