The staff was friendly I will give them that, was here on a little honeymoon after getting married on Saturday thru court, room had stains, killed 2 bugs, pool was cloudy when asked when it would be cleaned no one knew, whole point of staying was to enjoy the pool with our little ones till we go on our getaway, the bar drinks over priced and subpar bar tenders. I am a frequent stayer and so are my colleagues at the Alofts this one is definitely not a representation of the chain.