2/10 แย่
8 ธ.ค. 2025
This location is misrepresented on hotels.com. I suggest looking at MetroHospitality.com for detailed disclosure of your expected experience before booking. If I'd been informed prior to reserving at Metro Phoenix Extended, I would never have reserved there and never will again. The room type I booked was not the initial room type I was put into and no one at the front desk told me they were giving me a different room type at the time of check-in. As soon as I realized I went back to the front desk and was told that there were no King suites available and that the Queen I was given was the last of the room type available. I had already been waiting two hours past my arrival and check-in time for a room to be cleaned and made available. The room appeared to be cleaned in a hurry and not well. The bathtub was gross with possible black mold in the crevices. Be aware this location intentionally prevents a bath from being filled and used. A bath was a main reason I booked the room. The next day I waited most of the day to be moved to the actual room type I had booked, only to have to wait while maintenance installed a faucet which would allow a bath, to later not get because not enough hot water. Many insects in the room and once I realized there were bedbugs we left immediately. I insisted to receive a full refund and management refused. I only got refund from Expedia after much persistence. The ONLY staff who was genuinely kind is Asia who I would give 5 Stars to her.
Era
Era, ทริป 2 คืน
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