O hotel tem uma ótima localização. Mercure sempre atende bem nos propósitos que ele oferece. O único porém que tenho a dizer sobre a minha estadia, foi que fomos alocados em um quarto em um prédio fora do hotel, aparentemente um quarto em prédio comércial no qual o mercure transformou uma parte de ló quinto andar em hotel. Eu não localizei na minha reserva nada que dizia que eu ficaria em um quarto como esse, me senti como se tivesse em um Airbnb e não em uma rede de hotel. Pois não possuíamos lobby, área para café da manhã, nada disso, era apenas o quarto. O Wi-Fi não funcionava no quarto. E o ar condicionado não funcionou no primeiro dia, no segundo dia após reclamarmos eles consertaram.
amanda
ทริป 3 คืน
10/10
Muito boa, é um quarto pequeno, mas suficiente para uma pessoa. As pessoas são muito atenciosas. A localização do hotel é excelente.
Helaine
ทริปกับเพื่อน 1 คืน
6/10
Ani
ทริป 2 คืน
8/10
Very clean. Good location. Great breakfast. Bed was very hard.
ผู้เข้าพักจริง
ทริป 1 คืน
2/10
Thuylan
ทริป 2 คืน
8/10
No control for an AC in the room
Dmitry
ทริปธุรกิจ 9 คืน
8/10
Rebecca
ทริป 2 คืน
8/10
Gioacchino
ทริป 2 คืน
6/10
Noriyuki
ทริป 4 คืน
10/10
jose
ทริป 2 คืน
4/10
The hotel was quiet and the staff were friendly. In spite of this, I would never return. I was given a single room which was very hot. There is no temperature control in the room so they told me to open my window. I did this but it opened onto external stairs which left me vulnerable to whoever would climb up from the street. There was no chain or limit to how wide the window would swing open so anyone could get in. I did not feel safe. The room was about the size of a large walk in closet. I could have lived with this but there was a sewage odor. I couldn't tell if it was from the open window or the toilet. Also the toilet backed up immediately after my arrival and i had to have it fixed. To their credit they did this promptly. The food in the restaurant was fried to death and dry. The bar served me a "watery" martini (the worst I've ever had) with an olive with a pit! The breakfast was decent. The hotel does have some nicer rooms, I later discovered. I wouldn't have minded a small room if there weren't the problems that I've related here. I stayed in several other hotels in Sicily of comparable price and none of them had these types of problems.