Booked a double queen room. Upon arrival, was told there was not a queen double available. All that was available was a king suite, or king bed and a pullout. We had 3 adults who had been driving all day and tired. But since I booked with Hotels.com, I knew I wouldn’t be able to get my money back from the reservation. I paid way too much for a room that looked like it was from the 70s. Renovations were happening all around the hotel, but our room was horrible. Pullout couch was nasty, but the bed was comfy. When we walked into the room, the shower was on. Even with adjusting the shower, it dripped all night. Hotel wasn’t able to fix it.