Hyatt Ziva Riviera Maya - All Inclusive

Beachfront property in Puerto Morelos with free water park and spa

Choose dates to view prices

Where to?

Dates

August 2025

September 2025

9 outdoor pools, cabanas (surcharge), pool umbrellas

5 bars/lounges, 3 poolside bars, swim-up bar

Couples treatment rooms, body treatments, hydrotherapy, aromatherapy

Overview
Rooms
Location
Policies

Located on a tranquil beach, Hyatt Ziva Riviera Cancun - All Inclusive offers an array of activities like Pilates and kayaking. Relax in style with 10 on-site restaurants, free water park access, and a rejuvenating spa featuring deep-tissue massages. Guests rave about the family-friendly amenities and pool.

Good

Popular amenities

Pet friendly
Bar
Pool
Spa
Gym

Main amenities (12)

Daily housekeeping
On the beach
10 restaurants and 3 poolside bars
5 bars/lounges
Full-service spa
9 outdoor pools
Free water park
Free children's club
24-hour fitness center
Sauna
Steam room
Beach umbrellas

Feel at home (6)

Babysitting (surcharge)
Children's pool
Children's club (free)
Playground on site
Separate bathtub and shower
Premium TV channels

$240 nightly

Sep 12 - Sep 13

Total with taxes and fees

Room options

All rooms

1 bed

2 beds

Showing 34 of 34 rooms

1 bedroom, premium bedding, minibar, in-room safe

Water Park View Family Junior Suite King

Highlights

Furnished balcony or patio

Air conditioning

Free rollaway/extra beds

Free cribs/infant beds

Dining table

Smart TV

Renovated in 2021

Premium bedding

1 bedroom
Park view
Sleeps 5
1 King Bed

Water Park View Family Junior Suite Double

Highlights

Furnished balcony or patio

Air conditioning

Free rollaway/extra beds

Free cribs/infant beds

Dining table

Smart TV

Renovated in 2021

Premium bedding

1 bedroom
Park view
Sleeps 5
2 Double Beds

Club Ocean Front Junior Suite Pool View King

Highlights

Furnished balcony or patio

Air conditioning

Free rollaway/extra beds

Free cribs/infant beds

Dining table

Smart TV

Renovated in 2021

Premium bedding

1 bedroom
Sea view
Sleeps 4
1 King Bed

Club Ocean Front Junior Suite Pool View Double

Highlights

Furnished balcony or patio

Air conditioning

Free rollaway/extra beds

Free cribs/infant beds

Dining table

Smart TV

Renovated in 2021

Premium bedding

1 bedroom
Sea view
Sleeps 4
2 Double Beds

Junior Suite Pool View King

Highlights

Furnished balcony or patio

Air conditioning

Free rollaway/extra beds

Free cribs/infant beds

Dining table

Smart TV

Renovated in 2021

Premium bedding

1 bedroom
Sleeps 4
1 King Bed

Junior Suite Pool View Double

Good

Highlights

Furnished balcony or patio

Air conditioning

Free rollaway/extra beds

Free cribs/infant beds

Dining table

Smart TV

Renovated in 2021

Premium bedding

1 bedroom
Sleeps 4
2 Double Beds

Junior Suite Double

Highlights

Furnished balcony or patio

Air conditioning

Free rollaway/extra beds

Free cribs/infant beds

Dining table

Smart TV

Renovated in 2021

Premium bedding

1 bedroom
Sleeps 4
2 Double Beds

Tropical View Junior Suite Double

Excellent

Highlights

Furnished balcony or patio

Air conditioning

Free rollaway/extra beds

Free cribs/infant beds

Dining table

Smart TV

Renovated in 2021

Premium bedding

1 bedroom
Sleeps 4
2 Double Beds

Junior Suite King

Very good

Highlights

Furnished balcony or patio

Air conditioning

Free rollaway/extra beds

Free cribs/infant beds

Dining table

Smart TV

Renovated in 2021

Premium bedding

1 bedroom
Sleeps 3
1 King Bed

Tropical View Junior Suite King

Good

Highlights

Furnished balcony or patio

Air conditioning

Free rollaway/extra beds

Free cribs/infant beds

Dining table

Smart TV

Renovated in 2021

Premium bedding

1 bedroom
Sleeps 4
1 King Bed

Club Master Suite

Highlights

Furnished balcony or patio

Air conditioning

Free rollaway/extra beds

Free cribs/infant beds

Dining table

Smart TV

Renovated in 2021

Separate bedroom

1 bedroom
Ocean view
Sleeps 4
1 King Bed

Club Ocean Front Master Suite

Highlights

Furnished balcony or patio

Air conditioning

Free rollaway/extra beds

Free cribs/infant beds

Dining table

Smart TV

Renovated in 2021

Sofa bed - king

Ocean view
Sleeps 4
1 King Bed

Ocean Front Junior Suite King

Exceptional

Highlights

Furnished balcony or patio

Air conditioning

Free rollaway/extra beds

Free cribs/infant beds

Dining table

Smart TV

Renovated in 2021

Premium bedding

1 bedroom
Sea view
Sleeps 4
1 King Bed

Ocean Front Junior Suite Double

Excellent

Highlights

Furnished balcony or patio

Air conditioning

Free rollaway/extra beds

Free cribs/infant beds

Dining table

Smart TV

Renovated in 2021

Premium bedding

Sea view
Sleeps 4
2 Double Beds

Ocean View Junior Suite King

Very good

Highlights

Furnished balcony or patio

Air conditioning

Free rollaway/extra beds

Free cribs/infant beds

Dining table

Smart TV

Renovated in 2021

Premium bedding

1 bedroom
Sea view
Sleeps 4
1 King Bed

Ocean View Junior Suite Double

Highlights

Furnished balcony or patio

Air conditioning

Free rollaway/extra beds

Free cribs/infant beds

Dining table

Smart TV

Renovated in 2021

Premium bedding

1 bedroom
Sea view
Sleeps 4
2 Double Beds

Club Ocean View Roof Top Master Suite

Highlights

Furnished balcony or patio

Air conditioning

Dining table

Smart TV

Renovated in 2021

Premium bedding

Ceiling fan

Separate bedroom

1 bedroom
Partial ocean view
Sleeps 2
1 King Bed

Suite Junior with Ocean View

688 sq ft
Ocean view
Sleeps 4

Bathroom | Separate tub and shower, jetted tub, rainfall showerhead

Suite Junior with Garden View

667 sq ft
Sleeps 4

Suite Master

1377 sq ft
Sleeps 4

Suite Junior with Ocean View

688 sq ft
Ocean view
Sleeps 4

Living area | 55-inch Smart TV with satellite channels, TV, toys

Suite Junior

Sleeps 3

Suite Junior with Ocean View

688 sq ft
Ocean view
Sleeps 4

Suite Master with Ocean View

1377 sq ft
Ocean view
Sleeps 4

Family Suite -5 guests- Junior with Pool View

667 sq ft
Sleeps 5

Suite Junior with Pool View

688 sq ft
Sleeps 4

Suite Junior with Ocean View

688 sq ft
Ocean view
Sleeps 4

Suite Junior with Ocean View

667 sq ft
Ocean view
Sleeps 4

Suite Master with Ocean View

1097 sq ft
Ocean view
Sleeps 2

Suite Junior with Garden View

667 sq ft
Sleeps 4

Suite Junior with Ocean View

688 sq ft
Ocean view
Sleeps 4

Suite Junior

Sleeps 4

Family Suite -5 guests- Junior with Pool View

667 sq ft
Sleeps 5

Suite Junior with Pool View

688 sq ft
Sleeps 4

Similar properties

Pool
Spa
Airport transfer
Free parking

$298 nightly

Sep 23 - Sep 24

Total with taxes and fees

Luxury Sky Chairman Suite Two Bedroom Ocean Front Diamond Club | Premium bedding, down comforters, free minibar, in-room safe

Pool
Free breakfast
Spa
Parking available

$273 nightly

Sep 8 - Sep 9

Total with taxes and fees

Earn OneKeyCash on thousands of hotels when you sign in and book. More rewards for more adventures!

About the neighborhood

Bahia de Petempich, SM 12, MZ 31, Lote 14-02, Puerto Morelos, QROO, 77580

What's nearby

Petempich Bay - 6 min drive - 2.2 km
Puerto Morelos Beach - 7 min drive - 3.6 km
Crococun Zoo - 8 min drive - 4.9 km
Ojo de Agua Beach - 10 min drive - 6.4 km
Puerto Morelos Town Square - 10 min drive - 6.8 km

Getting around

Cancun Intl. Airport (CUN) - 41 min drive
Tulum Intl. Airport (TQO) - 154 min drive
Cozumel Intl. Airport (CZM) - 26.9 miles/43.3 km

Restaurants

‪Swim Up Bar - ‬16 min drive
‪Market Cafe - ‬16 min drive
‪Mike's Coffee - ‬16 min drive
‪Sensai - ‬16 min drive
‪Villa Marina - ‬17 min drive

About this property

Hyatt Ziva Riviera Maya - All Inclusive

At Hyatt Ziva Riviera Maya - All Inclusive, you can spend time at the beach enjoying the shade from a beach umbrella, plus you'll have access to onsite kayaking. There's plenty of fun with the 9 outdoor pools and free water park, and guests in the mood for pampering can visit the spa to indulge in deep-tissue massages, aromatherapy, and hydrotherapy. Serving Asian cuisine, Miyako is one of 10 restaurants and 3 poolside bars. Other highlights at this luxurious property include 5 bars/lounges, a free kid's club, and a 24-hour fitness center. Fellow travelers love the pool and helpful staff.

All inclusive

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included

24-hour room service

In-room minibar (all beverages included)

Land activities

Fitness facilities

Kids club

Lessons/classes/games

Aerobics

Pilates

Water fitness

Yoga

Entertainment

Onsite entertainment and activities

Onsite live performances

Theme parties

Languages

English, Spanish

At a glance

Hotel size

- 438 rooms

Arriving/Leaving

- Check-in start time: 3:00 PM; Check-in end time: midnight
- Minimum check-in age: 18
- Check-out time is noon

Special check-in instructions

- Front desk staff will greet guests on arrival at the property
- It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy; appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom

Required at check-in

- Credit card, debit card, or cash deposit required for incidental charges
- Government-issued photo ID may be required
- Minimum check-in age is 18

Children

- Babysitting*
- Supervised childcare*
- Free children's club

Pets

- Pets allowed (dogs only, 1 total, up to 22 lbs per pet)*
- Service animals welcome
- Food and water bowls available

Internet

- Free WiFi in public areas
- Free WiFi in rooms

Parking

- Free onsite self parking
- Wheelchair-accessible parking and van parking on site

Other information

- Designated smoking areas

Property amenities

Food and drink

Free buffet breakfast each morning 7:00 AM–11:30 AM
10 restaurants
5 bars/lounges
3 poolside bars
Swim-up bar
Coffee shop
Private dining
24-hour room service
Snack bar/deli

Traveling with children

Free children's club
Free water park access
Children's pool
Playground
Supervised childcare (surcharge)
Children's games
Toys
Lifeguard on site
Paddleboard on site

What to do

On the beach
Fitness classes
Pilates classes
Yoga classes
Kayaking
Evening entertainment
Paddleboard on site
Ecotours nearby
Mountain biking nearby
Cave exploring nearby
Ziplining nearby

Working away

Conference space (51000 square feet)

Services

24-hour front desk
Concierge services
Tour/ticket assistance
Hair salon
Wedding services
Porter/bellhop
Pool cabanas (surcharge)
Beach towels
Beach umbrellas
Pool loungers
Pool umbrellas
Water sports equipment
Paddleboard on site
Romance packages

Facilities

ATM/banking
Safe-deposit box at front desk
Terrace
24-hour fitness center
9 outdoor pools
Free water park
Arcade/game room
Full-service spa
Hot tub
Sauna
Massage/treatment rooms
Steam room
Waterslide
Wine tasting room
Banquet hall
Outdoor entertainment area
Outdoor furniture

Accessibility

Elevator
Wheelchair accessible
Wheelchair-accessible path of travel
Wheelchair-accessible parking
Wheelchair-accessible public washroom
Wheelchair-accessible concierge desk
Wheelchair-accessible van parking
Valet for wheelchair-equipped vehicle
Wheelchair-accessible path to elevator
Wheelchair-accessible registration desk
Wheelchair-accessible spa
Wheelchair-accessible fitness center
Wheelchair-accessible restaurant
Wheelchair-accessible lounge
Visual alarms in hallways
Handrails in stairways
Wheelchairs available on site
Closed captioned TV
Grab bar in shower
Wheelchair-width doorways
Well-lit path to entrance
Stair-free path to entrance

Room amenities

Be entertained

55-inch Smart TV
Premium satellite channels

Home comfort

Air conditioning
Ceiling fan
Minibar
Coffee/tea maker
Bathrobes
Iron/ironing board

Sleep well

Turndown service
Premium bedding

What to enjoy

Furnished balcony/patio

Freshen up

Jetted bathtub
Separate bathtub and shower
Rainfall showerhead
Designer toiletries
Hair dryer
Towels
Toothbrush and toothpaste

Stay connected

Desk
Free WiFi
Phone

Food and drink

Free bottled water
Dining table

Daily housekeeping
In-room safe (laptop compatible)
Access via exterior corridors

Special features

Spa

The onsite spa has 16 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy.

Dining

Miyako - This restaurant specializes in Asian cuisine. Guests can enjoy drinks at the bar.

Rue de Rivoli - This restaurant specializes in French cuisine. Guests can enjoy drinks at the bar. Open daily.

Vivace - This restaurant specializes in Italian cuisine. Guests can enjoy drinks at the bar. Open daily.

Ki - This restaurant specializes in Mexican cuisine. Guests can enjoy drinks at the bar. Open daily.

Afthonia - This buffet restaurant specializes in local and international cuisine. Open daily.

Fees & policies

Children & extra beds

Supervised childcare is available for an extra charge
Babysitting is available for an extra charge

Pets

Service animals exempt from fees
Pets are allowed for an extra charge of MXN 1300 per pet, per day

Pool, spa, & gym (if applicable)

Reservations are required for spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.

This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

This property accepts credit cards and cash.

Credit cards accepted: Visa, Mastercard, American Express

This property reserves the right to pre-authorize the guest's credit card prior to arrival.

Frequently asked questions

Does Hyatt Ziva Riviera Maya - All Inclusive offer free cancellation for a full refund?

Yes, Hyatt Ziva Riviera Maya - All Inclusive does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Hyatt Ziva Riviera Maya - All Inclusive?

Yes, there are 9 outdoor pools and a children's pool.

Are pets allowed at Hyatt Ziva Riviera Maya - All Inclusive?

Yes, dogs are welcome, with a limit of 1 total and maximum weight of 22 lbs per pet. There's a charge of MXN 1300 per pet, per day. Service animals are exempt from fees. Food and water bowls are available.

Is parking offered on site at Hyatt Ziva Riviera Maya - All Inclusive?

Yes, there's free self parking.

What are the check-in and check-out times at Hyatt Ziva Riviera Maya - All Inclusive?

Check-in start time: 3:00 PM; Check-in end time: midnight. Check-out time is noon.

What is there to do at Hyatt Ziva Riviera Maya - All Inclusive and nearby?

Have fun during the warmer months with activities such as kayaking. Additional recreation onsite includes fitness classes, Pilates, and yoga. Indulge in a treatment at the spa, soothe your senses in the hot tub, or go for a swim in one of the 9 outdoor swimming pools. Hyatt Ziva Riviera Maya - All Inclusive also has 3 poolside bars, 5 bars, and a 24-hour fitness center, as well as a sauna and an arcade.

Are there restaurants at or near Hyatt Ziva Riviera Maya - All Inclusive?

Yes, there are 10 onsite restaurants, featuring Asian cuisine.

Does Hyatt Ziva Riviera Maya - All Inclusive have rooms with private hot tubs?

Yes, each room has a jetted bathtub.

Does Hyatt Ziva Riviera Maya - All Inclusive have any outdoor private spaces?

Yes, every room features a furnished balcony or patio.

What's the area around Hyatt Ziva Riviera Maya - All Inclusive like?

Hyatt Ziva Riviera Maya - All Inclusive is located a short 1-minute walk from Petempich Bay. Travelers say this property is in a good location.

Have a question?

Beta

Get instant answers with AI powered search of property information and reviews.

Ask a question

Hyatt Ziva Riviera Maya - All Inclusive Reviews

7.8

Good

8.4/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Popular mentions

Food

Service staff

Beach

Room

Restaurant

Children

Family friendly

Drinks

Recreation

Entertainment

10/10 Exceptional

May 27, 2025

Fun things to do, friendly and helpful staff, beautiful pools and ocean, excellent dining options, all-inclusive

Andrew, 4-night trip

10/10 Exceptional

May 22, 2025

From the moment we arrived too the moment we left, we felt a hospitality that really let us ease into relaxation.

Susana, 4-night trip

8/10 Very good

May 20, 2025

Overall great stay at the hotel. Friendly staff throughout the hotel, accommodating restaurant staff eith food restriction/allergies and close to most of the excursions areas. Wish you can improve your beach area other than that it was a great stay

Irshaad, 3-night trip

10/10 Exceptional

Apr 11, 2025

Amazingggg place & staff!

Carmen, 6-night trip

10/10 Exceptional

Apr 10, 2025

The staff was friendly, the resort was clean, and lot of

Malika, 3-night trip

10/10 Exceptional

Apr 13, 2025

I did a solo trip there and it was nothing short of amazing!

Sytia, 2-night trip

10/10 Exceptional

Apr 10, 2025

Nice all inclusive experience

Ivy, 4-night trip

10/10 Exceptional

Apr 24, 2025

i like it the fact that there were a lot of food choices , enterteiment daily , good and friendly stuff , pritty much everything was super nice

Daniel, 7-night trip

10/10 Exceptional

Mar 15, 2025

The staff was so awesome and friendly. The food was fabulous and the resort was clean and easy to navigate.

Sarah, 7-night trip

8/10 Very good

Apr 24, 2025

Very nice clean hotel. The beach is very little and rocky though making it impossible to play in the ocean.

Elisabeth Anne, 4-night trip

10/10 Exceptional

Apr 10, 2025

We had an amazing experience❤️

8/10 Very good

May 19, 2025

Overall it was nice. Could've have more of a food selection. Outdoor bars Could've stayed open longer.

David K, 4-night trip

10/10 Exceptional

Mar 26, 2025

Everything was absolutely perfect 😍

John, 10-night trip

10/10 Exceptional

Feb 7, 2025

Went to this place feb 1 to the 6 th 2025 it’s in amazing place to go for a vacation

John, 4-night trip

6/10 Good

Apr 19, 2025

While the staff is accommodating, property amenities, and food quality is average. This place is good for families; couples and families with teens should search elsewhere. The pool area is crowded so be prepared to lock down your spot by 7am.

Jeffrey, 4-night trip

10/10 Exceptional

Apr 4, 2025

Was a great experience with the children. Clean and undated rooms.

Kevin, 4-night trip

8/10 Very good

Apr 14, 2025

Well maintained resort, great for families but I wouldn’t recommend if you want an experience free of children yelling and playing. The food was nothing to write home about, and the elevators were out intermittently, however it was overall a great stay!

Chelsea, 3-night trip

10/10 Exceptional

Jan 11, 2025

Great food , great service and fantastic food

DARCY, 5-night trip

10/10 Exceptional

Apr 11, 2025

The place is nice and quiet, food are good but could be better, the location is not too great if you want to leave the hotel. Uber to other place is kind of expansive. Overall, we had a great time with Hyatt.

Sophy, 6-night trip

10/10 Exceptional

Apr 19, 2025

We thoroughly enjoyed our stay as a family. Food and dining experiences were excellent. Like the majority of the rooms on the first floor we had a pool right outside our room. The little kids pool area was perfect and they have huge water slides for older kids. Nighttime entertainment was also good and the staff were friendly and helpful. Buy/bring your own water floats (the big donut shaped ones for the water slides if you want).

Aja, 4-night trip

10/10 Exceptional

Mar 4, 2025

We as a family had a great time at Hyatt Ziva Riviera Cancun. The staff, food, service everything was beyond exceptional. The pool and the servers were amazing as well. The entertainers did exceptionally well keeping the crowd entertaining.

Jaskaran, 7-night trip

10/10 Exceptional

Mar 27, 2025

Love it

rhett, 4-night trip

8/10 Very good

Mar 8, 2025

The food was ok. The Mexican restaurant was terrible though, disappointing. Night life was decent, the karaoke night and DJ were the best.

Alison, 4-night trip

4/10 Fair

Apr 17, 2025

Doesn’t have beach and private area separately which can not be accessible for normal visitors.

Myounglae, 4-night trip

8/10 Very good

Mar 16, 2025

No beach! Super friendly staff, clean rooms, also very clean pools. So yummy food, but very limited options.

Inna, 7-night trip

Most popular destinations

Hotels

Unlock instant savings with Member Prices

Hyatt Ziva Riviera Maya - All Inclusive

Choose dates to view prices

Photo gallery for Hyatt Ziva Riviera Maya - All Inclusive

Reviews

Popular amenities

Main amenities (12)

Feel at home (6)

Room options

View all photos for Water Park View Family Junior Suite King

Water Park View Family Junior Suite King

Highlights

View all photos for Water Park View Family Junior Suite Double

Water Park View Family Junior Suite Double

Highlights

View all photos for Club Ocean Front Junior Suite Pool View King

Club Ocean Front Junior Suite Pool View King

Highlights

View all photos for Club Ocean Front Junior Suite Pool View Double

Club Ocean Front Junior Suite Pool View Double

Highlights

View all photos for Junior Suite Pool View King

Junior Suite Pool View King

Highlights

View all photos for Junior Suite Pool View Double

Junior Suite Pool View Double

Highlights

View all photos for Junior Suite Double

Junior Suite Double

Highlights

View all photos for Tropical View Junior Suite Double

Tropical View Junior Suite Double

Highlights

View all photos for Junior Suite King

Junior Suite King

Highlights

View all photos for Tropical View Junior Suite King

Tropical View Junior Suite King

Highlights

View all photos for Club Master Suite

Club Master Suite

Highlights

View all photos for Club Ocean Front Master Suite

Club Ocean Front Master Suite

Highlights

View all photos for Ocean Front Junior Suite King

Ocean Front Junior Suite King

Highlights

View all photos for Ocean Front Junior Suite Double

Ocean Front Junior Suite Double

Highlights

View all photos for Ocean View Junior Suite King

Ocean View Junior Suite King

Highlights

View all photos for Ocean View Junior Suite Double

Ocean View Junior Suite Double

Highlights

View all photos for Club Ocean View Roof Top Master Suite

Club Ocean View Roof Top Master Suite

Highlights

View all photos for Suite Junior with Ocean View

Suite Junior with Ocean View

View all photos for Suite Junior with Garden View

Suite Junior with Garden View

View all photos for Suite Master

Suite Master

View all photos for Suite Junior with Ocean View

Suite Junior with Ocean View

View all photos for Suite Junior

Suite Junior

View all photos for Suite Junior with Ocean View

Suite Junior with Ocean View

View all photos for Suite Master with Ocean View

Suite Master with Ocean View

View all photos for Family Suite -5 guests- Junior with Pool View

Family Suite -5 guests- Junior with Pool View

View all photos for Suite Junior with Pool View

Suite Junior with Pool View

View all photos for Suite Junior with Ocean View

Suite Junior with Ocean View