Service was so poor,
The lady at the reception was so rude
Paid for Premium Room with Facilities
1 Double Bed
Breakfast for 2 people
A cooked breakfast is included in your stay
301-sq-foot room with ocean views
Layout - Separate sitting area
Relax - In-room massage available
Internet - Free WiFi
Entertainment - 48-inch Smart TV with premium channels and Netflix
Food & Drink - Mini-fridge, free minibar items,
I got none of that. They placed me in a box room with no ocean view and told me Breakfast wasn’t included in my booking, I showed the receptionist my reservation that obviously stated that breakfast for two is included.
No room from 11pm
Absolutely ridiculous.
Definitely wouldn’t stay here again or recommend it to anyone.