4/10
despite booking a room with a king sized bed 6 months in advance, we arrived to find 2 twin beds pushed together. I was charged the full price of the stay before seeing this. i brought it to their attention within minutes of entering our room, and they said they would bring a mattress cover to make it effectively into a king size bed. hours later it wasn't done and we asked again... and again. we had to spend a night of our anniversary trip on adjacent twin sized beds. the next day we nagged them all day and eventually later that evening they addressed this.
i also found you had to ask repeatedly to have your room cleaned/ turned down.
the whole common space in the hotel is not air conditioned, which I really would expect in an upscale hotel in Ibiza during summer (it was over 30 degrees and humid)
the building is a bit run down
the pool was admittedly great in terms of vibe and set up. food was good. bar service was ok but slow.
overall, i've stayed at a lot of hotels and i just dont think these people are providing quality service. and the dishonesty in terms of charging me for one room and then giving me a different one is really shameful.
ilana
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