I booked this room after confirming the pool and hot tub would be in use. Upon arrival, I was told they were not. This was highly disappointing as my sister needed the heat to relieve hip joint pain. Kimberly, the night staff was VERY helpful. She researched and brought us options within the area to use a hot tub (What a Sweetie!!)
The morning staff, MacKenzie, is the reason I am writing this review. She was more than kind, welcoming, cheerful, and helpful, I needed toothbrushing supplies, she proved complimentary brush & paste. I had blood, she did all but doctor me up, showing genuine concern and getting me band-aids, etc. The place looked great, clean, up to date, the bed was dreamy. You can't miss if you stay here. The breakfast was OK (Kenai, AK's Chef Mike can teach a thing or 2) with cereal, B&G, and apple juice and coffee. The cherry?? Of course, the hot tub, which I did not get to try but I understand is undergoing a major renovation so it will be ready for me when I return. Hope to see you there!!