I check into my room and it is 85 degrees in there. I attempt via both window unit display and wall thermostat to adjust the temperature and it appears to be malfunctioning before the display shuts down completely. I go down to the front desk and explain the situation and they send me back up to my room where a maintenance person will allegedly come assist shortly. After ten minutes or so of sweating in my room I go back down and ask if the maintenance person is on their way. The man says he will come up and take a look himself. Obviously useless as it is simply broken. He says he will send someone right away but I am like I can't really stay in there I will wait in the lobby. TWENTY minutes go by (now over half an hour after I checked in) and finally another gentleman FINALLY offers to change my room. Thank God. Should not have taken that long, they should have just moved me immediately. I bet if I wasn't a young woman traveling alone I would have been instantly switched. And the hotel doesn't even include breakfast. Second gentleman did call my new room after to check in on everything which was nice. He was a taller fellow and the shorter man was unhelpful.
Isabella
Isabella, ทริปธุรกิจ 1 คืน
รีวิวจากผู้เข้าพัก Expedia ที่ตรวจสอบแล้ว
8/10 ดีมาก
16 ธันวาคม 2024
Brandy
Brandy, ทริป 2 คืน
รีวิวจากผู้เข้าพัก Hotels.com ที่ตรวจสอบแล้ว
2/10 แย่
15 ธันวาคม 2024
Uncomfortable beds, staff not available, pool was dirty, bad pillows, dusty room
Sadia
Sadia, ทริป 2 คืน
รีวิวจากผู้เข้าพัก Expedia ที่ตรวจสอบแล้ว
10/10 ไร้ที่ติ
11 ธันวาคม 2024
Jasmine
Jasmine, ทริป 1 คืน
รีวิวจากผู้เข้าพัก Expedia ที่ตรวจสอบแล้ว
10/10 ไร้ที่ติ
7 ธันวาคม 2024
Great front desk
David
David, ทริป 2 คืน
รีวิวจากผู้เข้าพัก Expedia ที่ตรวจสอบแล้ว
8/10 ดีมาก
2 ธันวาคม 2024
The manager at the property was very attentive and courteous. He replied to my initial review promptly and wanted to make things right. We really appreciate that. The Courtyard is near restaurants, shopping, and close proximity to major highways.