2/10 แย่
13 ธ.ค. 2025
We paid for our trip thru Hotels.com for the room when I booked it, so the room charge was taken care of before ever leaving for our trip to Columbus Ohio. When we arrived, we had to give a credit card at
check in which is the normal practice. Then the issues started. The hotel charged us again for the room we already paid for, but I was told that this was just a pending charge and that it would fall off my credit card.
This week the charge actually went thru and posted to my credit card. I called the hotel, and they gave me the run around the first day and said to call Holiday Inn Reservations. I called them and after several minutes got disconnected. The next morning, I called the hotel and was told to call hotels.com and have them call the hotel to get it reversed. When hotels.com called later that day the person at the hotel said we no showed and they could not issue a refund due to cancelation policies. WHAT!! We stayed there. Finally, a couple of days later I called the hotel manager again and got ahold of hotels.com and they got with the manager and reversed the charge. I never had such a bad experience and hassle. DOUBLE CHECK YOUR BILLS IF YOU STAY HERE!!!!
DONALD
DONALD, ทริป 1 คืน
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