WORST RESORT! STAY AWAY.
We booked this resort based on the good reviews of the resort but our family holiday was a complete nightmare for 2 weeks. We were a group of 10 and experienced the worst stay.
Terrible experience upon arrival, rude check in staff. It took over 2 hours to check in and switch rooms so my family and I can be on the same floor. Rooms are dirty, outdated, damp, mold all over the showers, water goes everywhere after you shower you have to constantly dry the floors, dust in the rooms. The food was so bad, one of our family member got food poisoning from eating the seafood. The food in the buffet is so bad they leave it out for so long. No entertainment on Christmas, Zero communication on the New Year’s party. It was such a shame to have spent the amount of money we paid for the poor service and quality. Also, another thing that was upsetting they had people painting in the balcony area without properly informing us. Once they were done they left the whole area dirty.
The staff in the Brazilian restaurant extremely rude, my husband asked for a well done steak and the staff member replied with tomorrow, tomorrow and walked away very rude and not friendly we left the restaurant without eating.