2/10 แย่
19 พ.ค. 2025
NOT ACCESSIBLE FRIENDLY.& BEWARE DOOR LEFT AJAR
I noted on our reservation we should be using mobility scooters and would need a first floor room or access to an elevator. But they claimed they didn't get that note. There is no way to access the lobby with our taking a step up or using stairs. The access to the first floor is very narrow. It is too narrow to town the scooter into and once you do get it into the halfway the halfway is to narrow to turn it into the rooms. Luckily my brother was with us and he was able to lift and maneuver the scooters into and out of the rooms otherwise we would not have been able to stay at all. The bathroom door in one of our three rooms had a busted door handle, in another room the mini fridge did not work at all. But the real kicker was after we spent our first night we left for the day, and returned to find one of our room doors slightly open. I am positive it was closed good when we left and our room had been freshened up so i assume it wasn't shut well when housekeeping was done which is very worrisome. I did try to nicely let an employee know if the difficulties with the scooters access so they would be aware for future guest if they didn't know. His response was oh i know but it meets regulations on paper before walking away. So if you have mobility concerns my advise is please stay away from here. We will DEFINITELY NOT even consider them again.
Joyce
Joyce, ทริปกับครอบครัว 2 คืน
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