2/10
experience was awful from the start.
The lady was super rude during check-in.
Our booking was under my name but the card on file was my husbands. My husband usually goes in and checks us in while I sit with the kids. We don’t want to get them out until everything is ready because who wants three kids running around a lobby if we can prevent it. They wouldn’t let my husband check us in and then when I tried they needed him as well because of the card being in his name.
It was just a hassle and the lady was very rude. Once we check in we got to our “Family Suite” which was soo small and cramped we couldn’t even get our stroller in the door. Upon arrival we turned the a/c down bc it was extremely hot. This was @3pm we leave go have dinner and see a movie. Upon arrival @10pm our room is still extremely hot. There were no phones in the room so my husband went down and let them know. The lady who checked us in came and looked at it and called someone via FaceTime and was attempting to fix it. After 30 min and trying to get my kids to sleep in a hot room while this was going on we asked for a different room. She said there were none available that would accommodate my family. So I asked for a refund and we would just drive home. She said just give her 5 min to see if it’s working. Finally around 1130 we told her we were just going. She said since we prepaid she can’t refund us. I had a 1 month old, 3 year old and 7 year old all sweating in this room.
Misty
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