We were traveling all day with a baby and arrive at our Check-in time, which clearly says on the website and confirmation email, that is at 4pm to ve met with a rude employee whom states“your room is not available, we dont have an estimate time it will be available, it can be anytime between 5 min to 2hrs” What?!?!? Its 7:30PM and NO CALL OR TEXT so I proceed to call and ask for an update. It’s still not available. I inform them I’m traveling with a baby and it’s unacceptable. Then a room magically becomes available. I end up checking in after 8:30pm. Insane! Then the rooms are extremely outdated, towels had stains on them, a terrible smell every time we entered the room. How does this hotel have the ratings it does?!?! I’m extremely disappointed.