I have stayed here year after year and every time I go to checkin it’s an absolute nightmare. This yeah I was moved 3 times (3 different rooms). I said I needed a full size room which is what I booked on Expedia, when I said this I was told I needed to upgrade and spend more for my 9 night stay, this on top of what I had already spent. No discount was offered for putting me in a room overlooking construction (loud noise) and an out of older pool. Asked to speak to manager Christina and she was always unavailable. For what I paid, I deserved better.
Aaron
Aaron, ทริปโรแมนติก 9 คืน
รีวิวจากผู้เข้าพัก Expedia ที่ตรวจสอบแล้ว
6/10 ดี
8 ม.ค. 2025
They sold out is our room type and had to downgrade us for the first night. They accommodated this by reducing the resort fees we would have paid. The bed was the worst I've ever experienced in a hotel. Extremely poor mattress. They use a window air conditioner in the living area that could not keep the room cool if the window shades are open during the day and it was uncomfortable at night even with the bedroom door open since there was no unit in the bedroom. They did provide a floor standing oscillating fan that helped. The pool was out of service the whole time we were there but we were able to use the hot tub, which was nice. They were doing maintenance ok the patios of the building starting at 8am most mornings, which was very irritating not to mention all the noise from the sirens during the night and the building construction early in the morning on the building next door. We were promised a full ocean view and the view was nice but was partially blocked by another hotel so we could not observe the sunsets from our room. The Wi-Fi worked fairly well but stopped working on the last few days, but they just had us switch networks so it wasn't too bad. The water pressure and heat in the shower was good but the drain was very slow. The parking was not managed by the hotel and was very tight to maneuver in. The price was what you expect for overnight parking in the area. We were able to find a slightly cheaper option within easy walking distance though.
Frank
Frank, ทริปโรแมนติก 10 คืน
รีวิวจากผู้เข้าพัก Expedia ที่ตรวจสอบแล้ว
6/10 ดี
8 ม.ค. 2025
ผู้เข้าพักจริง
ทริปกับครอบครัว 2 คืน
รีวิวจากผู้เข้าพัก Hotels.com ที่ตรวจสอบแล้ว
10/10 ไร้ที่ติ
6 ม.ค. 2025
Bryant
Bryant, ทริป 1 คืน
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8/10 ดีมาก
4 ม.ค. 2025
Overall a nice stay. Friendly staffs, convenient location. The room was quite outdated though. The first room we checked in got broken air conditioner and broken faucet. The furnitures were very old and space inefficient for such a small room. House keeping every three days.
Wei
Wei, ทริปกับครอบครัว 12 คืน
รีวิวจากผู้เข้าพัก Expedia ที่ตรวจสอบแล้ว
4/10 พอใช้
2 ม.ค. 2025
Nothing
Julio
Julio, ทริปโรแมนติก 2 คืน
รีวิวจากผู้เข้าพัก Expedia ที่ตรวจสอบแล้ว
2/10 แย่
31 ธ.ค. 2024
Balcony construction with concrete demolition made this a horrible stay. The construction crew was rude and belligerent using foul language.
Dinesh
Dinesh, ทริปกับครอบครัว 4 คืน
รีวิวจากผู้เข้าพัก Orbitz ที่ตรวจสอบแล้ว
8/10 ดีมาก
30 ธ.ค. 2024
Nice decent hotel. Beach is close and a short walk. We had to change the initial room because construction noise became unbearable but the stuff promptly gave us a new room. Both rooms were clean but the bathrooms are a bit small. In fact the first room shower was really small. Second room had a bath tub which was bigger and better. Stuff were friendly and courteous.
Our stay at the Pacific Monarch was excellent! Hotel staff were very friendly and helpful, our view from the 19th floor hotel room were excellent and the room was well appointed and clean. Only thing missing was a t-towel, which we later learned could/should have been requested from housekeeping. We would definitely stay there again.
Skip
Skip, ทริปโรแมนติก 3 คืน
รีวิวจากผู้เข้าพัก Expedia ที่ตรวจสอบแล้ว
8/10 ดีมาก
20 ธ.ค. 2024
Very nice hotel, close to the beach & walking distance to many shops & places to eat. Would stay here again.
Karena
Karena, ทริป 2 คืน
รีวิวจากผู้เข้าพัก Hotels.com ที่ตรวจสอบแล้ว
10/10 ไร้ที่ติ
16 ธ.ค. 2024
John
John, ทริป 4 คืน
รีวิวจากผู้เข้าพัก Expedia ที่ตรวจสอบแล้ว
10/10 ไร้ที่ติ
27 พ.ย. 2024
We loved our rooms, three families traveled and stay at the Monarch. We would gather at rooftop for swim/ and good conversation.
Beatriz
Beatriz, ทริปกับครอบครัว 6 คืน
รีวิวจากผู้เข้าพัก Expedia ที่ตรวจสอบแล้ว
8/10 ดีมาก
23 พ.ย. 2024
Had a great stay at this hotel just 2 blocks from the beach. We ended up with a corner room with a partial ocean and sunset and sunrise views. The view from the rooftop pool is great. Staff was friendly and helpful. Hotel does not have central air and city location means it can be noisy. Rooms are showing their age but everything was in order.