Hotel New Grand

4.5 star property
Bayfront hotel with 4 restaurants, near Osanbashi International Passenger Terminal

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Experience the essence of Yokohama at Hotel New Grand, where modern luxury meets natural charm. Stroll through the garden, indulge in French cuisine at one of four on-site restaurants or unwind with a coffee from the cafe.

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Bar
  • 24/7 front desk
  • Laundry facilities
  • Air conditioning
  • Parking available
  • Free WiFi

Main amenities (12)

  • Daily housekeeping
  • 4 restaurants and bar/lounge
  • Self parking
  • Room service
  • Coffee shop/cafe
  • Business centre
  • Meeting rooms
  • Terrace
  • 24-hour front desk
  • Garden
  • Front desk safe
  • Laundry service

Feel at home (6)

  • Children stay free
  • Fridge
  • Cable/satellite TV service
  • Garden
  • Terrace
  • Daily housekeeping

Why we love this property

Luxury bay views
This luxury hotel, nestled in the city centre by the bay, features a tranquil garden and two exceptional restaurants with garden and ocean views.
Sleep in luxury
Egyptian cotton sheets and premium bedding cradle the body in pure comfort. In-room massages pamper tired muscles while minibars satisfy midnight cravings.
Business meets pleasure
Situated in the business district and city centre, this hotel offers conference space and meeting rooms. After work, enjoy in-room massages and the bar lounge.

Room options

Available filters for rooms
Showing 65 of 65 rooms

Superior Floor Bay Side Twin Room

  • Sleeps 2

Single Room, Main Building

8.8 out of 10
Excellent
(13 reviews)

Highlights

Air conditioning
Fridge
Flat-screen TV
Egyptian cotton bed sheets
Down duvet
Premium bedding
Bidet
Designer toiletries
  • 18 sq m
  • Sleeps 1
  • 1 Large Single Bed

[Check-in 15:00] Main Building Grand Double

9.4 out of 10
Exceptional
(6 reviews)

Highlights

Air conditioning
Fridge
Flat-screen TV
Egyptian cotton bed sheets
Down duvet
Premium bedding
Designer toiletries
Hairdryer
  • 27 sq m
  • Sleeps 3
  • 1 Queen Bed

[Check-in 15:00] Tower Regular Twin, Non Smoking

9.0 out of 10
Wonderful
(22 reviews)

Highlights

Air conditioning
Free cots/infant beds
Fridge
Flat-screen TV
Egyptian cotton bed sheets
Down duvet
Premium bedding
Bidet
  • 32 sq m
  • Sleeps 3
  • 2 Single Beds

[Check-in 15:00] Tower Bay View Double, Non Smoking

9.2 out of 10
Wonderful
(21 reviews)

Highlights

Air conditioning
Free cots/infant beds
Fridge
Flat-screen TV
Egyptian cotton bed sheets
Down duvet
Premium bedding
Bidet
  • 34 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

[Check-in 15:00] Tower Regular Twin, Smoking

8.6 out of 10
Excellent
(13 reviews)

Highlights

Air conditioning
Free cots/infant beds
Fridge
Flat-screen TV
Egyptian cotton bed sheets
Down duvet
Premium bedding
Bidet
  • 32 sq m
  • Sleeps 5
  • 2 Single Beds

[Check-in 15:00] Tower Bay View Double, Smoking

10.0 out of 10
Exceptional
(1 review)

Highlights

Air conditioning
Free cots/infant beds
Fridge
Flat-screen TV
Egyptian cotton bed sheets
Down duvet
Premium bedding
Bidet
  • 34 sq m
  • Sea view
  • Sleeps 3
  • 1 King Bed

[Check-in 15:00] Tower Bay View Twin, Smoking

8.0 out of 10
Very good
(3 reviews)

Highlights

Air conditioning
Free cots/infant beds
Fridge
Flat-screen TV
Egyptian cotton bed sheets
Down duvet
Premium bedding
Bidet
  • 32 sq m
  • Ocean view
  • Sleeps 4
  • 2 Single Beds

[Check-in 15:00] Tower Bay View Twin, Non Smoking

9.6 out of 10
Exceptional
(9 reviews)

Highlights

Air conditioning
Free cots/infant beds
Fridge
Flat-screen TV
Egyptian cotton bed sheets
Down duvet
Premium bedding
Bidet
  • 32 sq m
  • Ocean view
  • Sleeps 4
  • 2 Single Beds

[Check-in 15:00] Tower Grand Club Floor Twin, Non Smoking

10.0 out of 10
Exceptional
(12 reviews)

Highlights

Air conditioning
Free cots/infant beds
Fridge
Flat-screen TV
Egyptian cotton bed sheets
Down duvet
Premium bedding
Designer toiletries
  • 32 sq m
  • Sleeps 5
  • 2 Single Beds

[Check-in 15:00] Tower Grand Club Floor Double, Non Smoking

9.8 out of 10
Exceptional
(6 reviews)

Highlights

Air conditioning
Free cots/infant beds
Fridge
Flat-screen TV
Egyptian cotton bed sheets
Down duvet
Premium bedding
Designer toiletries
  • 32 sq m
  • Sleeps 3
  • 1 King Bed

[Check-in 15:00] Tower High Floor Suite Twin, Non Smoking

Highlights

Air conditioning
Free cots/infant beds
Fridge
Flat-screen TV
Down duvet
Premium bedding
Separate bedroom
Egyptian cotton bed sheets
  • 64 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Single Beds

[Check-in 15:00] Tower High Floor Suite Double, Non Smoking

Highlights

Air conditioning
Free cots/infant beds
Fridge
Flat-screen TV
Down duvet
Premium bedding
Separate bedroom
Egyptian cotton bed sheets
  • 64 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

[Check-in 15:00] Grand Deluxe Twin, Non Smoking

9.8 out of 10
Exceptional
(11 reviews)

Highlights

Air conditioning
Free cots/infant beds
Fridge
Flat-screen TV
Egyptian cotton bed sheets
Down duvet
Premium bedding
Designer toiletries
  • 34 sq m
  • Sleeps 4
  • 2 Single Beds

[Check-in 15:00] Grand Suite Twin, Non Smoking

Highlights

Air conditioning
Free cots/infant beds
Fridge
Flat-screen TV
Down duvet
Premium bedding
Separate bedroom
Egyptian cotton bed sheets
  • 53 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Single Beds

[Check-in 15:00] Grand Suite Double, Non Smoking

Highlights

Air conditioning
Free cots/infant beds
Fridge
Flat-screen TV
Down duvet
Premium bedding
Separate bedroom
Egyptian cotton bed sheets
  • 56 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

[Check-in 15:00] Run of the House

9.2 out of 10
Wonderful
(5 reviews)

Highlights

Air conditioning
Fridge
Flat-screen TV
Egyptian cotton bed sheets
Down duvet
Premium bedding
Bidet
Designer toiletries
  • Sleeps 2
  • 2 Single Beds OR 1 Single Bed

[Late Check-in at 5PM] Tower Bay View Twin, Non Smoking

8.0 out of 10
Very good
(1 review)

Highlights

Air conditioning
Free cots/infant beds
Fridge
Flat-screen TV
Egyptian cotton bed sheets
Down duvet
Premium bedding
Bidet
  • 32 sq m
  • Sleeps 4
  • 2 Single Beds

[Late Check-in at 5PM] Tower High Floor, Premier Twin Room, Non Smoking

10.0 out of 10
Exceptional
(1 review)

Highlights

Air conditioning
Free cots/infant beds
Fridge
Flat-screen TV
Egyptian cotton bed sheets
Down duvet
Premium bedding
Designer toiletries
  • 32 sq m
  • Sleeps 4
  • 2 Single Beds

[Late Check-in at 5PM] Standard Twin Room, Non Smoking, Tower

9.0 out of 10
Wonderful
(4 reviews)

Highlights

Air conditioning
Free cots/infant beds
Fridge
Flat-screen TV
Egyptian cotton bed sheets
Down duvet
Premium bedding
Bidet
  • 32 sq m
  • Sleeps 4
  • 2 Single Beds

[Late Check-in at 5PM] Tower Bay View Double, Non Smoking

10.0 out of 10
Exceptional
(1 review)

Highlights

Air conditioning
Free cots/infant beds
Fridge
Flat-screen TV
Egyptian cotton bed sheets
Down duvet
Premium bedding
Bidet
  • 34 sq m
  • Sleeps 3
  • 1 King Bed

[Check-in 15:00] Bayside Twin, Non Smoking

8.8 out of 10
Excellent
(20 reviews)

Highlights

Air conditioning
Free cots/infant beds
Fridge
Flat-screen TV
Egyptian cotton bed sheets
Down duvet
Premium bedding
Bidet
  • 32 sq m
  • Sleeps 5
  • 2 Single Beds

[Check-in 15:00] Tower Side Twin, Non Smoking

9.2 out of 10
Wonderful
(28 reviews)

Highlights

Air conditioning
Free cots/infant beds
Fridge
Flat-screen TV
Egyptian cotton bed sheets
Down duvet
Premium bedding
Bidet
  • 32 sq m
  • Sleeps 5
  • 2 Single Beds

[Check-in 15:00] Bayfront Hollywood Twin, Non Smoking

9.8 out of 10
Exceptional
(7 reviews)

Highlights

Air conditioning
Free cots/infant beds
Fridge
Flat-screen TV
Egyptian cotton bed sheets
Down duvet
Premium bedding
Bidet
  • 32 sq m
  • Sleeps 4
  • 2 Large Single Beds

[Check-in 15:00] Bayfront Corner Double Room, 1 King Bed, Non Smoking

9.2 out of 10
Wonderful
(20 reviews)

Highlights

Air conditioning
Free cots/infant beds
Fridge
Flat-screen TV
Egyptian cotton bed sheets
Down duvet
Premium bedding
Bidet
  • 34 sq m
  • Sleeps 3
  • 1 King Bed

[Check-in 15:00] Bayside Double Room

9.4 out of 10
Exceptional
(9 reviews)

Highlights

Air conditioning
Free cots/infant beds
Fridge
Flat-screen TV
Egyptian cotton bed sheets
Down duvet
Premium bedding
Bidet
  • 34 sq m
  • Sleeps 3
  • 1 King Bed

[Check-in 15:00] Tower Side Double Room

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Air conditioning
Free cots/infant beds
Fridge
Flat-screen TV
Egyptian cotton bed sheets
Down duvet
Premium bedding
Bidet
  • 32 sq m
  • Sleeps 3
  • 1 King Bed

Grand Club Floor Premier Double Suite

  • Sleeps 2

Grand Club Floor Premier Twin Suite

  • Sleeps 2

Grand Double Suite Main Building

  • Sleeps 2

Grand Club Floor Double Room High Floor

  • Sleeps 2

Grand Club Floor High Floor Room

  • Sleeps 3

Superior Floor Bay Front Hollywood Twin Room

  • Sleeps 2

Superior Floor Tower Side Double Room

  • Sleeps 2

Superior Floor Bay Side Room

  • Sleeps 2

Grand Twin Suite Main Building

  • Sleeps 2

Superior Floor Bay Side Double Room

  • Sleeps 2

Standard Floor Bay View Corner Double Room Tower

  • Sleeps 2

Macarthur' Suite- Main Building

  • Sleeps 2

Grand Club Floor Presidential Suite

  • Sleeps 2

Grand Double Room Main Building

  • Sleeps 2

Grand Deluxe Twin Room Main Building

  • Sleeps 2

Grand Twin Room Main Building

  • Sleeps 2

Superior Floor Universal Design Room

  • Sleeps 2

Grand Club Floor Bay View Hollywood Twin Room

  • Sleeps 2

Grand Club Floor Bay View Corner Double Room

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 2

Superior Floor Bay Front Corner Double Room

  • Sleeps 2

Tower Building Standard Floor Standard Twin Room

  • Sleeps 2

Tower Building Standard Twin Room- Smoking

  • Sleeps 2

Tower High Floor Twin Room

  • Sleeps 2

Standard Floor Standard Twin Room Non smoking

  • Sleeps 2

Standard Floor Bay View Corner Double Room Tower Non smoking

  • Sleeps 2

Standard Floor Bay View Corner Double Room Tower Smoking

  • Sleeps 2

Standard Floor Bay View Hollywood Twin Room Tower Non smoking

  • Sleeps 2

Grand Club Floor Twin Room High floor Non smoking

  • Sleeps 2

[Check-in 15:00] Tower Bay View Twin, Smoking

  • Sleeps 2

[Late Check-in at 5 Pm]Tower Bay View Double, Non Smoking

  • Sleeps 2

[Check-in 15:00] Tower Bay View Twin, Non Smoking

  • Sleeps 2

Check in after 3 Pm-Grand Club Floor Twin Room with Extra Bed-Tower Building-Non-Smoking

  • Sleeps 2

Superior Floor Tower Side Twi Non Smoking

  • Sleeps 3

Premium Double Room - Tower Building - Non-Smoking

  • Sleeps 2

Premium Twin Room - Tower Building - Non-Smoking

  • Sleeps 2

Twin With Bayside-Superior Floor Non Smoking

  • Sleeps 3

Tower Building Standard Floor Bay View Hollywood Twin Room Smoking

  • Sleeps 2

Run Of House

  • Sleeps 2

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About the area

Map
10 Yamashita-cho Naka-ku, Yokohama, Kanagawa-ken, 231 8520

What's nearby

  • Osanbashi International Passenger Terminal - 9 min walk - 0.8 km
  • Yokohama Stadium - 12 min walk - 1.0 km
  • Red Brick Warehouse - 14 min walk - 1.2 km
  • Yokohama Cosmo World - 3 min drive - 1.7 km
  • Pacifico Yokohama - 5 min drive - 2.4 km

Getting around

  • Tokyo (HND-Haneda) - 15 min drive
  • Ishikawacho station - 14 min walk
  • Kannai Station - 20 min walk
  • Sakuragicho Station - 25 min walk
  • Motomachi-Chukagai station - 5 min walk
  • Nihon-odori Station - 10 min walk
  • Bashamichi Station - 18 min walk

Restaurants

  • ‪マクドナルド - ‬1 min walk
  • ‪サンマルクカフェ - ‬3 min walk
  • ‪カフェ・ベローチェ - ‬3 min walk
  • ‪ドトールコーヒーショップ - ‬3 min walk
  • ‪Cafe La Bohéme - ‬3 min walk

About this property

Hotel New Grand

Hotel New Grand offers a great location, putting you within a 15-minute walk of Tokyo Bay and Yokohama Stadium. The bar is a great place to grab a drink, and guests looking for a bite to eat can visit Le Normandie, one of 4 restaurants, which serves French cuisine and is open for breakfast, lunch and dinner. Other highlights at this luxurious hotel include a terrace and a garden. Fellow travellers like the helpful staff and overall property condition. Public transportation is only a short walk: Motomachi-Chukagai station is 5 minutes and Nihon-odori Station is 10 minutes.

At a glance

DONE

Hotel size

    • 230 rooms
    • Arranged over 18 floors
DONE

Arriving/Leaving

    • Check-in start time: 3:00 PM; check-in end time: midnight
    • Minimum check-in age – 20
    • Check-out time is 11 AM
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
    • For any questions, please contact the property using the information on the booking confirmation
    • Breakfast is not included in the Breakfast rate plan for children ages 0-6.
DONE

Required at check-in

    • Credit card, debit card or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 20
DONE

Children

    • One child (aged 6 years old and younger) stays free per registered adult when occupying the parent or guardian's room, using existing bedding
DONE

Pets

    • Pets not allowed
    • Service animals welcome
WIFI

Internet

    • Free WiFi and wired internet access in public areas
    • Free WiFi and wired internet access in rooms
LOCAL_PARKING

Parking

    • On-site self-parking (JPY 1500 per day)
DONE

Other information

    • Designated smoking areas

Property amenities

Food and drink

  • 4 restaurants
  • Bar/lounge
  • Coffee shop
  • Room service (limited hours)

Travelling with children

  • Children stay for free (see details)
  • Bed rails

What to do

  • Discount at nearby fitness centre

Working away

  • Business centre
  • Meeting rooms
  • Conference space (4736 square feet)

Services

  • 24-hour front desk
  • Concierge services
  • Dry cleaning/laundry services
  • Hair salon
  • Free newspapers in reception
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop

Facilities

  • 2 buildings/towers
  • Built in 1927
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Banquet hall
  • Reception hall
  • Traditional architecture

Accessibility

  • Wheelchair-accessible
  • Lift
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible business centre
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Visual alarms in hallways
  • Wheelchairs available on site

Room amenities

Be entertained

  • Flat-screen television
  • Satellite TV channels

Home comfort

  • Air conditioning (climate-controlled)
  • Minibar
  • Slippers
  • Iron/ironing board (on request)

Sleep well

  • Down duvet
  • Alarm clock
  • Premium bedding

What to enjoy

  • In-room massage

Freshen up

  • Shower/bath combination
  • Bidet
  • Designer toiletries
  • Hairdryer
  • Towels

Stay connected

  • Free newspapers
  • Free WiFi and wired internet
  • Phone

Food and drink

  • Fridge
  • Free bottled water

More

  • Daily housekeeping
  • In-room safe (laptop compatible)

Special features

Dining

Le Normandie – Overlooking the ocean, this fine-dining restaurant specialises in French cuisine and serves breakfast, lunch and dinner. Reservations are required.
Il Giardino – Overlooking the garden, this restaurant specialises in Italian cuisine and serves lunch, dinner and light fare. Guests can enjoy al fresco dining (weather permitting). Reservations are required. Open daily.
Yugyoan Tankuma – Overlooking the ocean, this sushi bar specialises in Japanese cuisine and only serves lunch. Reservations are required. Open daily.
The Cafe – This coffee shop specialises in American cuisine and serves brunch, lunch, dinner and light fare. Open daily.
Sea Guardian 2 – On-site bar. Open daily.

Awards and affiliations

The property is a member of Preferred Hotels & Resorts and Historic Hotels of the World.

Fees & policies

Parking

  • Self-parking costs JPY 1500 per day

Policies

The Japanese Ministry of Health, Labour and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels etc). Additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file.
Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.
Guests can rest easy knowing that there's a smoke detector on-site.
This property accepts credit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express, Diners Club, JCB International
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Also known as

Hotel New Grand
Hotel New Grand Yokohama
New Grand Hotel
New Grand Yokohama
Hotel New Grand Hotel
Hotel New Grand Yokohama
Hotel New Grand Hotel Yokohama

Frequently asked questions

Does Hotel New Grand offer free cancellation for a full refund?

Yes, Hotel New Grand does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.

Are pets allowed at Hotel New Grand?

Sorry, pets aren't allowed, but service animals are welcome.

Is parking offered on site at Hotel New Grand?

Yes. Self-parking costs JPY 1500 per day.

What are the check-in and check-out times at Hotel New Grand?

Check-in start time: 3:00 PM; check-in end time: midnight. Check-out time is 11 AM.

What is there to do at Hotel New Grand and nearby?

Hotel New Grand has a garden.

Are there restaurants at or near Hotel New Grand?

Yes, there are 4 on-site restaurants, featuring al fresco dining, French cuisine and garden views.

What's the area around Hotel New Grand like?

Hotel New Grand is located on the waterfront in Yokohama City Centre, a short 5-minute walk from Motomachi-Chukagai station and 5 minutes' walk from Tokyo Bay. Travellers say that this hotel is in a good location.

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Hotel New Grand Reviews

Reviews

9.6

Exceptional

9.4/10

Cleanliness

9.8/10

Staff & service

9.4/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Popular mentions

Room
View
Service staff
Location
History
Chinatown
Restaurant
Harbors
Waterfront
Subway

What guests liked

  • Breakfast was great with many guests praising the quality and service. (4 reviews)
AI Sparkle IconFrom real guest reviews summarized by AI.

Reviews

10/10 Exceptional

Would recommend

Staff excellent great location lovely rooms and bar would def recommend
Brian, 2-night trip

10/10 Exceptional

This place was great highly recommend!
Jacob, 2-night trip

8/10 Very good

The breakfast and service was great, but the room in the main building is a bit outdated. Overall, it's clean and good service. Also great location toward the train station, port and China town
1-night trip

10/10 Exceptional

We enjoyed our one night stay. Service overall was excellent, restaurant & bar were slow, but overall good. We loved the location.
1-night trip

10/10 Exceptional

Great location, good food very comfortable room, friendly service.
Genevieve, 2-night trip

10/10 Exceptional

Great view and close to key attractions in Yokohama. Very friendly staff!
Sepehr, 2-night trip

10/10 Exceptional

Their service was very good
Manami Y, 2-night trip

10/10 Exceptional

Fantastic!!
Tina, 4-night trip

10/10 Exceptional

Staff was very friendly, helpful and courteous. The hotel and the room was immaculate.
David, 1-night trip

10/10 Exceptional

No.1 Hotel
kilhak, 1-night trip

10/10 Exceptional

-
Anders, 6-night trip

10/10 Exceptional

Great Classical Hotel

Cyashitsu ryokan offers a very different experience than staying at a hotel. During the check in process, the employees gave me a welcome tea and snack while explaining the property. The room was immaculate with a view of the street. You get a 45 minute use of the private spa.
Thomas, 1-night trip

6/10 Good

Feels like an 80' hotel.
Mario, 2-night trip

8/10 Very good

Good
WIN NAING, 1-night trip

10/10 Exceptional

wonderful hotel with a lot of history

It was a wonderful hotel with a lot of history. If I have the chance next time, I definitely want to visit this hotel again. The surrounding area is clean, good for walking, and Chinatown is right next door.
EUNSOO, 2-night trip

10/10 Exceptional

Our Tower room had a great view of the park and the bay. Service was outstanding. It would have been helpful to have an additional luggage space or rack (I didnt ask). The Japanese set dinner was very interesting and tasty - Kyoto style cuisine.
Yvonne, 2-night trip

10/10 Exceptional

I have stayed at this hotel as a business traveler many times over the last 7 years. It is the best hotel in Yokohama Great location by the bay shopping Chinatown Park on the water is not be missed Great breakfasts Value is amazing compared to Tokyo which 30 minutes by metro
Steve, 3-night trip

10/10 Exceptional

Very nice breakfast. Clean room. Well trained staffs.
Kazuo, 1-night trip

10/10 Exceptional

This is a beautifully maintained historic property that exudes elegance of another time. It is well-located by the waterfront across from Yamashita Park, near multiple shopping venues, and colorful Chinatown. The Keikyu limo bus to Haneda Airport stops right in front of the property. The staff are very attentive. We would return again.
Katherine, 3-night trip

10/10 Exceptional

Great place to stay

A very excellent hotel with excellent service. If you get a room that overlooks the bay the room is very large. For people who do not wish to eat at the restaurant which can be a little pricey there is a McDonald’s and a large selection of dining close by. The hotel is very near the cruise port for those taking a cruise. The hotel does not have a shuttle to the cruise port, but they arrange a taxi and the price is approximately six dollars. you could walk to the Chinatown area of Yokohama and approximately 3 to 5 minutes.
3-night trip

8/10 Very good

We checked in after midnight for a one night stay (our flight had been delayed). I ask if it was possible to do a late check out ( one hour) from 11 am to 12. Yes but 3500yen for one hour. That's a bit steep. Otherwise lovely hotel. Illy coffee in room.
Patricia, 1-night trip

8/10 Very good

We like the location because of its convenience. However we were asked to pay 3000 yen for two adults, and when it was booked we assumed it was charged by the room not by the number of person. It is very confusing and never heard of in US. Hopefully the property can make future booking more clearly to everyone! Thank you.
Albert M, 1-night trip

10/10 Exceptional

スタッフのホスピタリティはさすが伝統のクラッシックホテルでした。
Mario, 2-night trip

10/10 Exceptional

丁寧な接客、歴史を感じさせる建物 良いひと時を過ごせました。
AKEMI, 1-night trip

8/10 Very good

エアコンが温度調節できなかった
Yoko, 1-night trip