Checked in and key card didn’t work and had to go back down. Went to take a shower, no shampoo. Next day, garbages weren’t emptied, dirty coffee cup left in bathroom sink, and still no shampoo after we specifically asked for it. No soap or gel at sink.. had to use shower gel every time I needed to wash my hands. 20% gratuity added on for breakfast buffet. It was a buffet! I got my own plate, toasted my own toast, and poured my own coffee!