Hotel was great, clean, staff professional. Check in was a absolute NIGHTMARE. system was "down", nobody seemed to know what to do at the fron desk, poor communication with guest. Tried to check in remotely, didn't work. Took well over 2hrs to get our rm key once we got there. Parking was supposed to be $18 a day, but yet again system was "down", so our key was not activated/linked to Parking garage, had to pay every time I left the hotel. So wasted $. Im sure they could have apologized or even sent a heads up email or call. I would have stayed elsewhere n not delt w the hassle n stress after traveling all day to get there.