I stayed at this hotel expecting a true 5-star experience, but it was nothing of the sort. My stay was completely ruined by loud, inconsiderate neighbors, and despite contacting the staff multiple times, absolutely nothing was done. For a hotel that markets itself as luxury, the lack of action was shocking.
A 5-star property should ensure peace, comfort, and professionalism, but instead I was left with sleepless nights and a sense that guests’ concerns simply don’t matter. When management can’t handle something as basic as providing a quiet environment for rest, the “five stars” mean nothing.
If you value proper service, respect, and a restful stay, do yourself a favor and book elsewhere. This hotel is all show and no substance.