My husband and I arrived late to the hotel after driving from across country and were advised that there was no room in the parking garage for our vehicle. The hotel is valet only. We were told that there was a parking garage two blocks down that we could park at and walk back to the hotel. Because it was late, around 11:20pm the doors to the lobby were locked. The valet said he could not help us enter the building to check in. So we stood there for about 5-10 min starring at the woman at the front desk, who was staring straight back at us and not doing anything, even after knocking on the window and waving to make sure she could see us we had to wait for a guest to exit the building so that we could enter the hotel. As we walked up to the front desk but were still about 10 feet from the desk the desk agent said, “What’s the last name?” At this point I was over it and decided to take my business elsewhere. So we got back in the car and went across the street to the Omni, great hotel and excellent staff, they saved us.