ฮิลตันการ์เด้นอินน์ สนามบินฟีนิกซ์, ฟินิกซ์

Perfect in all aspects!

Pro: The staff is very friendly, room was clean, nice shower, breakfast was good. Con: The towels were so scratchy they felt like sandpaper. The bed was so hard and uncomfortable we woke up both mornings with back and shoulder pain. We will not go likely be back- which stinks because it was almost perfect! I would think paying what I paid for the weekend I wouldn't be leaving feeling sore and tired - I wanted to feel rested! This was supposed to be a weekend away for me and my husband and both of us are happy to be back to our own bed :/

Breakfast was not great. Food cold.

I was somewhat disappointed in this hotel. The room had a Keurig, refrigerator and microwave. There were lots of cabinets in the "kitchen" area, but no running water, glasses or flatware. The cups provided were not microwaveable. A sign said that hot water was provided at the front desk for our convenience - not very convenient! I was expecting a free continental breakfast, but the charge was $11.95/person. No thanks!

We got upgraded to a suite room which was amazing, and everything was nice and clean except for two dark hairs I found on the corner of the bed. Didn't want to make a fuss about it so I just picked them off.

Clean, modern, great buffet breakfast and close to downtown.

The employees were helpful and check in was smooth. Hallway carpets and walkways seemed dirty and old. Just needs freshened up or a face lift.

The hotel staff was nice. The overall condition of the hotel was average. Dirty, worn out carpet, beds and pillows comfortable, updated bathroom but rough on caulking and lower wall conditions, elevator area average, fireplace was nice. I drink tea and only option was caffeinated and I had to go to front desk to ask for tea. None in my room.

Overall our stay was good. However, we felt that they can update their restaurant menu.

The hotel room was super clean and comfortable. I enjoyed my stay and the customer service was on point.