I’m going to start with the good things.
The food was great, the staff was friendly, and the outdoor areas and nature were beautiful. The location and surroundings truly made for a relaxing experience.
However, the rooms were a huge disappointment. The cleanliness was awful—dirty rooms, stained blankets, stained sheets, and even stained towels. There was also a bad smell inside the room, which made it very uncomfortable. The rooms were extremely outdated, and to make matters worse, room service never answered the phone when we needed something. The HVAC unit was also very noisy, making it hard to sleep.
Overall, while the outdoor experience was enjoyable, the poor room conditions really brought down the stay. I wouldn’t return unless major improvements are made.
I would like if someone from management contact me to show pictures of everything very disappointing vacation experience.