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Sole Suites

3.0 star property
Hotel with outdoor pool, near Quinta Avenida

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Sole Suites

Outdoor pool, pool loungers
Exterior
Interior
Hypo-allergenic bedding, in-room safe, laptop workspace
Full-sized fridge, microwave, stovetop, blender

Reviews

8.4 out of 10

Very good

Popular amenities

  • Pet-friendly
  • Parking available
  • Pool
  • 24/7 front desk
  • Air conditioning
  • Free WiFi

Main amenities (10)

  • Housekeeping once per stay
  • Outdoor pool
  • Free use of bicycles
  • Beach towels
  • Self parking
  • Terrace
  • 24-hour front desk
  • Air conditioning
  • Front desk safe
  • Porter/bellhop

Feel at home (6)

  • Kitchenette
  • Separate dining area
  • Separate sitting area
  • Television
  • Terrace
  • Blackout curtains
The price is ฿3,230
฿3,964 total
includes taxes & fees
23 Dec - 24 Dec

Room options

Available filters for rooms
Showing 2 of 2 rooms

View all photos for Two Bedroom Master Suite

Hypo-allergenic bedding, in-room safe, laptop workspace

Two Bedroom Master Suite

Highlights

Separate dining area
Separate sitting area
Air conditioning
Kitchenette
Full-sized fridge/freezer
Smart TV
Hypo-allergenic bedding
Ceiling fan
  • 127 sq m
  • Sleeps 5
  • 1 King Bed, 2 Double Beds and 1 Double Sofa Bed

View all photos for One Bedroom Suite

Full-sized fridge, microwave, stovetop, blender

One Bedroom Suite

Highlights

Separate dining area
Separate sitting area
Air conditioning
Kitchenette
Full-sized fridge/freezer
Smart TV
Hypo-allergenic bedding
Ceiling fan
  • 55 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

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The price is ฿1,833
฿2,285 total
includes taxes & fees
23 Dec - 24 Dec
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About the area

Map
1ra Avenida Norte, Entre Calle 12 y 14, Playa del Carmen, QROO, 77710

What's nearby

  • Quinta Avenida - 1 min walk - 0.1 km
  • Playa del Carmen Main Beach - 3 min walk - 0.3 km
  • Central Square - 6 min walk - 0.6 km
  • Mamitas Beach - 8 min walk - 0.7 km
  • Playa del Carmen Maritime Terminal - 11 min walk - 1.0 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 50 min drive
  • Cozumel, Quintana Roo (CZM-Cozumel Intl.) - 12.2 miles/19.6 km

Restaurants

  • ‪Porfirio’s - ‬1 min walk
  • ‪Harry's Grill Prime Steakhouse & Raw Bar - ‬2 min walk
  • ‪Aldea Corazón - ‬2 min walk
  • ‪Sonora Grill Prime - Playa del Carmen - ‬1 min walk
  • ‪Mamba - ‬1 min walk

About this property

Sole Suites

Sole Suites offers a fantastic location, putting you a short five-minute walk from Quinta Avenida and Playa del Carmen Main Beach. Guests can enjoy the outdoor pool, and scuba-diving and snorkelling are nearby. Free bike rentals and a terrace are offered, and in-room conveniences include fridges and microwaves. Fellow travellers say great things about the helpful staff.

Languages

English, Spanish

At a glance

DONE

Hotel size

    • 20 rooms
DONE

Arriving/Leaving

    • Check-in start time: 3:00 PM; check-in end time: anytime
    • Contactless check-in and check-out are available
    • Minimum check-in age – 18
    • Check-out time is noon
    • Contactless check-out
    • Late check-out subject to availability
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival
DONE

Required at check-in

    • Credit card, debit card or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Pets

    • Pets allowed (dogs and cats only, 2 total)*
    • Service animals welcome
    • Specific rooms only*
    • Pets must be supervised
    • Food and water bowls and litter boxes available
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • On-site parking only available on request
    • On-site self-parking (MXN 180 per day)
    • On-site parking is limited
DONE

Other information

    • Designated smoking areas

Property amenities

What to do

  • Scuba-diving nearby

Services

  • 24-hour front desk
  • Porter/bellhop
  • Free bike hire
  • Beach towels
  • Pool loungers

Facilities

  • Safe-deposit box at front desk
  • Terrace
  • An outdoor pool

Accessibility

  • Lift
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk

Room amenities

Be entertained

  • 42-inch Smart TV
  • Satellite TV channels

Home comfort

  • Air conditioning
  • Ceiling fan
  • Iron/ironing board

Sleep well

  • Hypo-allergenic bedding
  • Blackout curtains
  • Bed sheets provided

What to enjoy

  • Separate dining area
  • Separate sitting area

Freshen up

  • Shower only
  • Soap and shampoo
  • Towels
  • Toilet paper

Stay connected

  • Laptop-friendly workspace
  • Free WiFi

Food and drink

  • Full-sized fridge/freezer
  • Microwave
  • Kitchenette
  • Stovetop
  • Griddle
  • Cookware, dishes and utensils
  • Blender
  • Paper towels

More

  • Housekeeping (once per stay)
  • In-room safe

Fees & policies

Refundable deposits

  • Breakage deposit: MXN 4000 per stay

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or checkout. Fees may include applicable taxes:
  • A tax is imposed by the city: MXN 32.57 per accommodation, per night

Optional extras

  • Late checkout can be arranged for an extra charge of MXN 500 (subject to availability)

Pets

  • Service animals exempt from fees
  • Pets are allowed for an extra charge of MXN 500 per pet, per stay

Parking

  • Self-parking costs MXN 180 per day
  • Guests must contact this property in advance to reserve on-site parking

Policies

Guests can rest easy knowing that there's a fire extinguisher, a security system, a first aid kit and window guards on-site.
This property accepts credit cards. Cash is not accepted.
Cashless transactions are available.

Also known as

Sole Suites Hotel
SOLE Suites by GuruHotel
SOLE Suites Quinta Avenida
Sole Suites Playa del Carmen
Sole Suites Hotel Playa del Carmen

Frequently asked questions

Does Sole Suites offer free cancellation for a full refund?
Yes, Sole Suites does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Sole Suites?
Yes, there's an outdoor pool.
Are pets allowed at Sole Suites?
Yes, cats and dogs are welcome, with a limit of 2 total. There's a charge of MXN 500 per pet, per stay. Service animals are exempt from fees. Food and water bowls and litter trays are available.
Is parking offered on site at Sole Suites?
Yes. Self-parking costs MXN 180 per day. Parking spaces may be limited.
What are the check-in and check-out times at Sole Suites?
Check-in start time: 3:00 PM; check-in end time: anytime. Check-out time is noon. Late check-out is available for a charge of MXN 500 (subject to availability). Contactless social distancing and check-out are available.
Is there an on-site casino at Sole Suites?
No, this hotel doesn't have a casino, but Riviera Gran Casino (5-min walk) is nearby.
What is there to do at Sole Suites and nearby?
Have fun during the warmer months with activities such as cycling. Sole Suites also has an outdoor pool.
Does Sole Suites have self-catered rooms fitted with kitchens or kitchenettes?
Yes, a kitchenette is available in every room, and also includes a stovetop, a fridge and a microwave.
What's the area around Sole Suites like?
Sole Suites is in Downtown Playa del Carmen, a short 1-minute walk from Quinta Avenida and 3 minutes' walk from Playa del Carmen Main Beach.

Sole Suites Reviews

Reviews

8.4

Very good

9.0/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Very good

Kyra, 1-night family trip
Verified Hotels.com guest review

2/10 Poor

So many complaints. To begin the AC in one of the room never worked and they never fixed it. Tv didn’t work. Towels are brown and stained/dirty. Pool unavailable first day. NO LOCKS ON INSIDE OF DOORS. Very unsafe as I traveled with a toddler. No extra towels, blankets or toilet paper because they don’t have access to those items only housecleaning does and they are not there. No WiFi password because someone “stole” the paper. AC in living area leaked all over the sofa. They didn’t come fix it. Toilets don’t flush or have any pressure.
ivy, 3-night family trip
Verified Expedia guest review

10/10 Exceptional

Receptionist are very nice
Victoria, 7-night trip
Verified Expedia guest review

8/10 Very good

Very close to Quinta Avenida, quick one short block away. Clubs at night, noise only heard from living room, once you close bedroom door is just fine. No issues sleeping for us. AC was working perfect and very cold, nice when coming back from heat and cooled off fast. Front staff was friendly.
Monica, 2-night family trip
Verified Expedia guest review

6/10 Good

Staff was great, very helpful. Stayed in the two room suite which was perfect for our group. Overall facilities need maintenance. Primary complaint is a water pump constantly cycling on and off in the garage directly below our room. Not all the windows closed and there was a door to an access chute that didn’t lock. Didn’t feel unsafe.
Nicholas, 2-night family trip
Verified Expedia guest review

10/10 Exceptional

Great rooms and location
James, 7-night family trip
Verified Expedia guest review

10/10 Exceptional

We had a good experience
Cesar, 5-night romance trip
Verified Expedia guest review

6/10 Good

The staff was very friendly but the room was very noisy due to a water pump located in their garage. Avoid room 104. Pump makes noise every 22.51 seconds. I timed it after not being able to sleep even with ear plugs. Bed frame and headboard filled with dust.
Theresa, 2-night trip
Verified Expedia guest review

10/10 Exceptional

Great location, close to shops, beach, restaurants. Many taxis available if you want to go out of the city. Loved having Oscar taking care of us at the front desk. Very helpful with recommendations. Only complaint was the beds were too hard.
karen, 7-night trip with friends
Verified Expedia guest review

10/10 Exceptional

Good service
Juan, 5-night trip
Verified Expedia guest review

8/10 Very good

Scottie, 2-night trip
Verified Expedia guest review

4/10 Fair

AVROHOM, 3-night trip
Verified Hotels.com guest review

6/10 Good

The hotel is situated in a convenient location, to the beach, shopping, stores, pharmacy etc. However, the hotel is not exactly family recommends since club music nearby was blasting loud, all the way to 3 or later am. The hotel needs an update badly, rusted bathroom fixtures, peeling wall paint and plaster, beat-up room corners and main hotel gate was a disaster, band-aided countlessly. Never figured it out how it works when no one was at desk. Right outside the hotel curb, the sewage smelled due to broken off lid with very dangerously sticking r-bars. Our room on 2nd floor was cursed by the water pump noise that “ couldn't be adjusted or fixed” the water pump cycled 24/7, every 15-30sec for about 8-10sec. The kick from the pump was very annoying, loud and the pump wasn't even on the 2nd floor but in the cellar. We got woken up many many nights from it.
Peter, 8-night family trip
Verified Expedia guest review

6/10 Good

Just finish a 2 week rental there .. well the condo is very basic all of it is basic, i would not rent there again,, they charge me for dirty towels.. . Well i dodn t have a kitchen table, a dirty sofa, not a lot of hot water, a very eco place do to lack of furniture , elevator scarded me so never took it,, terrasse basic, toilet didn t work , everything basic … would not recommend but for very small budget ..
Pierre, 14-night trip
Verified Expedia guest review

6/10 Good

Place is close to the restaurant and bars. Love the place for its cost, only problem is the water pressure in the shower is really low
alffy, 1-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

Staff very nice , always smiling and helpful , place was clean and close to everything
Eloisa Carolina Mejia, 8-night family trip
Verified Expedia guest review

8/10 Very good

Loved how close it was to the downtown area. Nice suites with access to patio. Full kitchen and Heat pumps for air conditioning. Beds are quite hard and of course very loud in room every single night til 3am from nearby dance bars.
Merrie, 6-night family trip
Verified Expedia guest review

10/10 Exceptional

The BEST of this property is the location!! It is in the middle of the besta areas in Playa del Carmen downtown. You can walk a few steps and you will be in the middle of the fun in Playa. The staff is so kind and the installations good and clean. However, you need to be aware about the music and sounds from bars at night
EDUARDO, 1-night trip
Verified Expedia guest review

10/10 Exceptional

Ruth, 5-night trip
Verified Travelocity guest review

8/10 Very good

Megan Danielle, 3-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Staff was very helpful and friendly rooms have plenty of space clean and comfortable
Carlos, 2-night family trip
Verified Expedia guest review

10/10 Exceptional

Victor, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

Robert, 7-night trip
Verified Expedia guest review

6/10 Good

Mistake
Sole Suites is NOT a hotel. It is a building of condos rented out. Because it’s not a hotel none of the amenities one expects from a hotel are available. There is no common area. There is a desk attendant (who, to be honest tried very hard to help) who has no resources. They are there to open the gate and take your payments. If they’re not at the desk—you can’t get in. If you need handicap access, you hope they spot you on the street waiting for them to open the gate to the garage/basement. We were often left standing in the hot street or climbing the steep-no railing stairs in front to yell through the front gate. There are no menus, brochures, activity literature whatsoever. The rooms are huge and modern, but VERY spare in the furnishings. E.g. there are no table lamps, or decor of any type. There are no outside chairs. One loveseat— some stools at the counter. The only light is glaringly bright and from the ceiling. The full kitchen had pots and pans, dishes and cups, very little silverware and No utensils. The air conditioning works well. You have to pay extra for them to clean up your room. Otherwise it does not get cleaned or tidied up. You have to get your own towels and tp if you don’t pay extra for services. They do not supply washcloths. The rooftop pool is small, but adequate. We couldn’t really use the pool though bc there are only 3 lounge chairs, and no umbrella or protection from the sun. At 112° (real feel) in the sun, no umbrella was a problem.
9-night trip
Verified Hotels.com guest review

6/10 Good

Gal, 1-night trip
Verified Expedia guest review