The Mayflower room we chose and paid for was on the hotel's fifth floor. When we arrived, we were told the hotel was under construction and, therefore, the elevator was not in service, so we would have to use the stairs to climb and haul our luggage up five floors. We are both close to 80 years old, so that was not acceptable. They had a sign on their desk that said, due to construction, we should not drink the water. We stayed the first night very uncomfortably and left the next morning to find a hotel. We were therefore requesting a full refund since what we paid for was not available. This hotel should not have been open during renovation. I should not have offered what was not available. It is probably a find a hotel when it is fully functional.