At check, in the front desk staff was amazing - from start to finish! There were two of them and they were both second to none. They were top notch. When I got to the room it was literally one of the worst I have ever stayed in. The bathroom was in desperate need of renovations. The towel rack had rust all over it. The sink faucet was not secured properly to the sink.There was a panel over the toilet that had two small holes in it. Someone before me had stuffed the two holes with toilet paper. The carpet in the room was thread bare with either no padding or padding that was totally worn out. The furniture was old and in pretty bad shape. The radiator didn’t work. There was no climate control at all other than two windows that operated fine. The worst part was the bed mattress was very old and extremely uncomfortable. The desk also had something in it that looked like some sort of left over food residue (at least I hope that’s what it was). The service in the restaurant and the food were good. I found out later that apparently some of the rooms have been renovated and some have not. If possible ask for one of the ones that have been renovated.
ผู้เข้าพักจริง
ทริปธุรกิจ 2 คืน
รีวิวจากผู้เข้าพัก Hotels.com ที่ตรวจสอบแล้ว
10/10 ไร้ที่ติ
22 เม.ย. 2025
Steve
Steve, ทริป 1 คืน
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4/10 พอใช้
18 เม.ย. 2025
pstokman
pstokman, ทริปธุรกิจ 2 คืน
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8/10 ดีมาก
16 เม.ย. 2025
Abhinav
Abhinav, ทริปธุรกิจ 1 คืน
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10/10 ไร้ที่ติ
13 เม.ย. 2025
Great location, friendly helpful staff
Christine
Christine, ทริป 1 คืน
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2/10 แย่
11 เม.ย. 2025
ผู้เข้าพักจริง
ทริปธุรกิจ 1 คืน
รีวิวจากผู้เข้าพัก Hotels.com ที่ตรวจสอบแล้ว
10/10 ไร้ที่ติ
11 เม.ย. 2025
Paul
Paul, ทริปธุรกิจ 2 คืน
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4/10 พอใช้
11 เม.ย. 2025
Stewart
Stewart, ทริป 1 คืน
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4/10 พอใช้
9 เม.ย. 2025
Filthy rooms
Rooms were filthy first room we got bed was full of small black hair hate to think where it was from. Then we got to our second room which was meant to be an upgrade for the inconvience the only difference was that it was a bigger room and a king size bed in there which was like sleeping on wood slats and pillows was like cheese slices. Even the corridor carpets looked like they had bleach leaked all over it. outdated and just generally falling to pieces. have to pay 20 pound to keep your car on there car park even though your a customer staying there. See pictures for more. Would never stay again.
Jasmine
Jasmine, ทริปกับเพื่อน 2 คืน
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10/10 ไร้ที่ติ
5 เม.ย. 2025
Rick
Rick, ทริป 1 คืน
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4/10 พอใช้
28 มี.ค. 2025
Boris
Boris, ทริปธุรกิจ 2 คืน
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6/10 ดี
23 มี.ค. 2025
Room for so much improvement
Well after travelling down from Scotland for night stay they must of had a shortage of cleaners or this room had not been touched for a few weeks!!! There was dust on everything but was to tired to complain! After a nap at least the bed was cleaned we heading down for some food, which is the only thing we could not complain about!! We asked at reception for another towel as we only got one in the room when two people are staying in and told they would bring one up shortly and let’s just say that still never arrived !! I decided to take a bath to help myself chill before bed and to my shock that bathroom head not been cleaned in a very long time and black mould all over the bathroom ceiling !!! Photos to follow yes this hotel is under refurbishment but the cleaner still has a job to do when cleaning rooms !!! A hoover and wet dust would have all it needed well for the room itself!! It has been a damper to our little weekend away but I sure won’t return !!! Staff on reception really need a course in customer service the gentleman who checked us in was ok but this morning the lady asked no questions and quietly checked us out we had an appointment to go to so couldn’t take it up with them glad to be getting my own clean house tonight
Dawn
Dawn, ทริป 1 คืน
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4/10 พอใช้
21 มี.ค. 2025
Tired, dated, naff
I've stayed it 3 times recent years when needing to be in Solihull for work. I always end up staying here as the village is so dear and bad on me, I do know what it's going to be like....but this times it's the worst and the place is just getting more run down. Service on front desk is at best lack luster but the rooms, they're so dated, haven't seen a lick of paint since it opened and they still charge a top rate for the privilege. If a room was 60quid you could get on board with it but at £90 it doesn't roll. And as for the bathroom, you'll get a better wash from under a hose pipe and finally when you get water the bath fills up (I wanted a shower but the tap gave me both!) it fills up a tinge of yellow, you could only hope its rusty pipes.
Aye, this place is fine enough if it was priced to reflect what you get but it isn't and to top it off, parkings a tenner.
Maxwell
Maxwell, ทริปธุรกิจ 1 คืน
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10/10 ไร้ที่ติ
17 มี.ค. 2025
Guy
Guy, ทริป 4 คืน
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8/10 ดีมาก
10 มี.ค. 2025
Stephen
Stephen, ทริปธุรกิจ 1 คืน
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8/10 ดีมาก
28 ก.พ. 2025
Showing signs of wear in places, but I see some updating in progress
Dennis
Dennis, ทริปธุรกิจ 1 คืน
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6/10 ดี
24 ก.พ. 2025
Alan
Alan, ทริป 1 คืน
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8/10 ดีมาก
23 ก.พ. 2025
It really is a lovely hotel in a good location. It just needs some TLC. It is looking very tired. I can see there is some work going on
Helen
Helen, ทริป 1 คืน
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4/10 พอใช้
13 ก.พ. 2025
Friendly staff. Great breakfast.
The hotel seems to be under refurbishment, and does need it.
Take soap n shampoo as none was in my room. Luckily I carry some!
There was a very strong smell of wet paint in the corridor I stayed, which meant the room had a constant odour of wet paint all night. Plus, it was noisy until about midnight with machine whirring. I assume it was an industrial dishwasher as my room was over the kitchen area. Room was warm n clean, just very well worn.
Staff are very helpful, breakfast was super and plenty of it available.
I’ll probably give it a try in about 6 months to let them complete their refurbishment works.
Christopher
Christopher, ทริปธุรกิจ 1 คืน
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8/10 ดีมาก
9 ก.พ. 2025
Clean hotel with comfy beds
Nice clean rooms, although a bit dated.
Beds nice and comfy, breakfast was very good.