I am writing to formally express my deep disappointment regarding the unacceptable condition of the room 318 where I was assigned during my recent stay at Comfort Suites on8/8/25. I have stayed at many hotels over the years, and I have never experienced such a lack of cleanliness, maintenance, and basic safety measures.
First and foremost, there was no way to properly secure the door—the latch could not be opened from the outside, which raised significant safety concerns.
Upon preparing to use the fold-out couch, I was shocked to find confetti, popped balloons, cough drops, and even a stylus inside. This clearly demonstrated that the couch had not been cleaned or inspected before my arrival.
Additionally, beer cans were left on the balcony and there were excessive spiderwebs, further confirming the room had not been thoroughly cleaned.
The television was inoperable, preventing me from using a basic amenity I expected during my stay.
The refrigerator contained puddles of water, which ruined food I had stored, including a boxed meal from Bojangles. This forced me to go out again to purchase dinner—a completely unnecessary inconvenience and added expense.
These issues are unacceptable for any guest, particularly when paying for what I expected to be a comfortable and clean environment.