2/10 แย่
5 พ.ค. 2025
Unsafe, Unsanitary, and Unacceptable
I booked this hotel expecting basic safety and cleanliness, but what I walked into was shocking. The room smelled horrible, was visibly dirty, and felt completely unsanitary. Within minutes of arriving, I witnessed someone using drugs on the property, which made me feel unsafe and uncomfortable.
I went straight to the front desk to request a refund due to the dangerous and unsanitary conditions, but they refused to help and told me to “call the booking site.” They made no effort to correct the situation. I didn’t cancel for personal reason, I left because the hotel was unlivable.
What’s worse, I later found out the property was recently inspected by the Florida Department of Business & Professional Regulation and multiple health and safety violations were found. The hotel still refuses to refund my money, despite the documented issues.
I had to find somewhere else to stay the same day, losing both time and money. I strongly urge this site to reconsider listing this location. No guest should have to go through what I did.
James
James, ทริปธุรกิจ 19 คืน
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