The staff at The Shattuck Plaza were excellent—friendly and helpful. Unfortunately, the room was a terrible experience. The bed was hard, pillows scratchy, and a loud pumping noise kept us awake all night. We couldn’t figure out where it was coming from—at first we thought it was the AC, then the pipes—but in the morning discovered it was the mini fridge. We checked out very early due to the noise, and even recorded the noise to show the front desk what we had to deal with the entire night. Unfortunately, no refund was offered. For a sleepless night at a hotel of this level, that was very disappointing. We would never stay here again.