Room smelled like old cigarettes. Towel rack was broken. Got in bed and the blanket between the sheets and duvet had unwashed, crusty stains. Obviously it was not washed. The front desk did offer for us to change rooms but we were already going to bed. They brought us clean blankets but makes you wonder what else wasn’t properly cleaned. We will not be returning.
Lindsey
ทริป 1 คืน
6/10
For starters the lobby was very clean offered great items and even the bar area was a nice add. Staff was nice my entire stay and very helpful. Unfortunately my room stay was not very pleasant. I stayed for 5 nights and the first room I was in was not clean. It was hair on the bathroom floor and shower floor. Wall paper peeling badly in bathroom and in room by the bed. The tub made a very loud noise while showering and they offered to switch me rooms the next morning. Switched rooms and the room was better aesthetically but the toilet didn’t work in the room. They had to bring me a plunger to keep it plunged the whole time. Overall the stay because of the staff’s continued help made it amazing but the actual room was the down fall.
Jasmine
ทริปกับครอบครัว 4 คืน
4/10
We booked a King bed with fold out couch because we had 3 adults staying in the room. When we checked in they had moved us to a standard King room (no couch). I was told that they reassign rooms as needed - evidently without regards to necessary sleeping space!! I asked them to fix this and was told that they didn't have a king/couch room available and the hotel was full. I asked how he was going to help us and was told that we could have free breakfast - WHAT?? Not enough room to sleep but we could have breakfast the following morning - ridiculous!!
I asked for the manager and he eventually found her. She reassigned us to a king/couch room. So I guess they weren't full after all!!!
We got in the room and unfolded the couch. The mattress was disgusting - stained and filthy. We again went to the desk to report it. Manager came to look at it and quickly agreed that they needed to bring another one. They brought another mattress that was better but still a bit stained.
I am not sure I will book through Expedia again if the hotel can just change your booking. I will NOT stay in this hotel again. Nice, safe area but this experience was not good.
Lana
ทริปกับครอบครัว 1 คืน
10/10
Very pleasant stay. Room was clean. The property was clean and well maintained. The surrounding area felt safe. Lots of shopping and restaurants nearby. My kids enjoyed the pool!! Would definitely stay again!
Michelle
ทริปกับครอบครัว 2 คืน
6/10
Bathtub was not clean and the hot water took forever to heat up. Never did get real warm.
Lora
ทริปกับเพื่อน 1 คืน
10/10
Pet friendly!
Wen
ทริปกับครอบครัว 1 คืน
8/10
This is a great hotel. Very clean, great staff. Only negative is it is very close to the interstate so very noisy, but thats to be expected in a city.
Cheryl
ทริป 1 คืน
6/10
Brian
ทริป 2 คืน
10/10
Ryan
ทริป 1 คืน
10/10
Steven
ทริป 1 คืน
4/10
The breakfast was amazing and ftont desk staff was very nice.
But our room was not good. TV didn't work, shower didn't work, bathroom was not stocked, few bugs also.
Robert
ทริปกับเพื่อน 1 คืน
10/10
It was a hotel. Just what I was looking for
Joshua
ทริป 1 คืน
10/10
Alexandra
ทริป 8 คืน
10/10
The lady that checked me in was super polite and personable. I hadn’t seen that in a while checking in, so it was refreshing.
Josh
ทริป 1 คืน
6/10
Muhammed
ทริป 1 คืน
4/10
Not enough pillows or towels. Drafty room. Blackout curtains didn't extend long enough. A strange extremely loud noise would periodically go off during the night. Pool was small.
On last night we were woken up by our neighbor's dogs constantly barking.
Breakfast is not included.
ผู้เข้าพักจริง
ทริปกับครอบครัว 3 คืน
8/10
Affordable and comfortable
Pete
ทริป 1 คืน
10/10
Quiet
Michael
ทริปโรแมนติก 1 คืน
8/10
We stayed in room 402 and never had hot water, just luke warm. They offered to move us to a different room but we didn’t want to go through the trouble. Everything else was really great.
Ken
ทริป 4 คืน
10/10
Love this place. Recommended using Travelocity and NOT calling Hilton. Tried to charge me $25 extra
Brian
ทริป 1 คืน
10/10
Nice stay, kind of expensive but location was convenient for our needs.