We booked this hotel because we wanted to prioritize comfort for my family of 6. This hotel chain has really good ratings so we thought it was a safe choice. Boy was I wrong. The hotel room layout was great but the pull out couch mattress was so bad, you could feel the springs poking through. There was no sheets or bedding. The mattress looked really worn. The room was muggy and hot. When we turned the Air conditioner on, it would work then turn off and not turn back on till the temperature reached 75. With 6 people in the room I can’t begin to tell you how uncomfortable this was. Especially after a 40 hour drive to Seattle and 86-89 degrees outside. On day 2 we spoke to the front desk clerk and she basically said there was nothing she could do, her maintenance guy was gone for the day. They were going to switch us rooms but the other room ran exactly the same. So she said she could give me breakfast vouchers as courtesy for the inconvenience. Needless to say we spent another miserable night and checked out the next day. We didn’t sleep all night and cranky kids are not fun. We returned the breakfast vouchers.
I expected way more out of a hotel like this for the price. I will not be staying here again.
The staff tried but they just could not help. This ruined our vacation as waking up exhausted without sleep and trying to get up to go site see is impossible.
Wendy
ทริปกับครอบครัว 2 คืน
10/10
This was one of the best service experiences I have had in at least 20 years. The manager and staff were courteous and friendly, resolving all requests quickly and politely. Would absolutely recommend staying here to other families. The room was spotless and quite large.
Dennis
ทริปกับครอบครัว 3 คืน
10/10
Teresita
ทริปกับครอบครัว 2 คืน
10/10
Great service and cleanliness.
Lawrence
ทริป 2 คืน
10/10
I really enjoyed our stay. Only thing was the restaurant food wasn’t so good and for the price they charge. Was not worth it. Other than that everything was good
ผู้เข้าพักจริง
ทริปกับครอบครัว 3 คืน
10/10
Kirsten
ทริปกับครอบครัว 1 คืน
10/10
Great room with style and unusual shape and design. And high ceilings
. Loved the coffee bar with small sink. Also liked the desk with charging station. Clean and modern. Even had a small restaurant off the main lobby.
James
ทริป 1 คืน
10/10
It was a nice convenient area for my family and I. Easy parking, staff was friendly, and it was close to one of our favorite restaurants! Definitely would give this place a try again if I come back to the city.
Frank
ทริปกับครอบครัว 1 คืน
10/10
Rebecca
ทริป 2 คืน
8/10
Very good overall
Lois
ทริปกับเพื่อน 6 คืน
4/10
The bathroom construction was shoddy. The shower insert was cracked in half and sealed together. There was hair on the wall that wasn't wiped away before being painted. The electronic blinds would did not work and eventually fell from the brackets.
Trisha
ทริปกับครอบครัว 1 คืน
10/10
Good service
Robert
ทริปกับครอบครัว 4 คืน
2/10
The staff were horrible only one person was helpful and welcoming at this place. The rest were very prejudice and unwelcoming. I felt like I was walking on egg shells around these people.
Fiapapalagi
ทริปกับครอบครัว 6 คืน
10/10
Paige
ทริป 1 คืน
8/10
My kids loved the pool
Mikala
ทริปกับครอบครัว 2 คืน
10/10
The property was just fine for a business trip
Allen
ทริป 3 คืน
10/10
Henry
ทริป 4 คืน
8/10
Heather
ทริป 1 คืน
10/10
Chris
ทริป 4 คืน
6/10
Stephanie
ทริปกับครอบครัว 1 คืน
10/10
Was there with family for an family emergency and was treated so well by staff. Property was very nice and rooms where comfortable for even 3 adults and a child. Breakfast staff was the best!
Ju-Lin
ทริปกับครอบครัว 3 คืน
10/10
Staff were friendly and helpful. Our room was spacious with a huge television and comfortable bed and pillows. The made to order breakfast was unique and tasty. We will stay here again.