2/10
For our first night, we called at about 4 pm to say we were arriving late; they said no problem. When we arrived our 2 bedroom was given away and they split up my family into 2 separate rooms: 1 studio and 1 one-bdrm. The next day, our room wasn't ready until later in the afternoon so we repacked up our things and loaded up our car until our appropriately booked 2 bdrm was available. When it finally was, upon our first entry into the bathroom, there were noticeable pubic hairs on the floor and in the tub/shower. It just felt dirty. No compensation for any of it. 2 people offered "points", but neither followed through to actually issue/credit/provide anything at all.
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