The kitchen aera floor had something sticky on it. Your feet/ shoes stuck as you stepped. The sofa arm rests were shredded as if a cat clawed it. The noise of the expressway was loud. (may not have been on another side of the building.) The air conditioners were loud. You could hear ours and other air conditioners running. When we arrived someone had cooked fish and the entire 2nd floor smelled like cooked fish. The door closest to our room was broken. We had to go to the main entrance and walk to the other end of the building. People walked their dogs and spoke on their phones so they were loud as well. (maybe they should have a dog walk aera away from the other guests) We do not have pets and we were charged a 100 deposit in spite of that fact. Non pleated toilet paper is never a good thing. The cheap coffee maker was difficult to use and only made a cup at a time. (need Kuerig). There were crumbs on the carpet and in the desk chair. The desk chair has a stain in the seat of it. The bed in the bedroom took most of the room. There was a narrow space in front of the bed to gat to the other side. The name of the Hotel is the same as two others in the area. Went to the wrong location first. Never again.
Gerald
Gerald, ทริป 1 คืน
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6/10 ดี
31 มี.ค. 2025
Overall it was a good stay. The staff was really nice and informative. We planned to stay more than one night but decided to leave early due to an emergency. The room was nice, very clean and the bed was comfortable. However, the toilet would make noise like it’s filling up every 5 minutes or so through the whole night. I was able to dampen it a little by closing the door and turning the tv volume up. But overnight it did wake me up for a few. Additionally the refrigerator made a loud humming periodically through the night. Aside from those noise complaints the stay was pleasant.
ผู้เข้าพักจริง
ทริป 2 คืน
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10/10 ไร้ที่ติ
29 มี.ค. 2025
Amber
Amber, ทริป 26 คืน
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8/10 ดีมาก
26 มี.ค. 2025
Ron
Ron, ทริป 7 คืน
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10/10 ไร้ที่ติ
24 มี.ค. 2025
I'll be back
Quiet, convenient and very clean. Desk person was very friendly and allowed me to check in a little early while waiving the fee. I'll be back
Kevin
Kevin, ทริป 1 คืน
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10/10 ไร้ที่ติ
24 มี.ค. 2025
Great place
Clean and comfortable room in a convenient location. This is my second stay in the last three weeks and plan on booking again. Super affordable and very quiet...you can't go wrong.
Kevin
Kevin, ทริป 3 คืน
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6/10 ดี
20 มี.ค. 2025
Staff was friendly but the property could do with a little upgrade
Wezi
Wezi, ทริป 5 คืน
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10/10 ไร้ที่ติ
17 มี.ค. 2025
The best time!!
We came as a large group for our kids travel volleyball tournament. This hotel was awesome. We rented the rooms that have a full kitchen and a living room two separate bedrooms, both with king-size beds and both rooms have its own private bathroom. Literally such a perfect set up for as many families as we had. After our volleyball tournament, we brought our chairs outside to the little courtyard near the pool where they had a basketball court set up with nets around it that our girls were able to play volleyball on. As parents got to sit around and chat and hang out it was the perfect set up. The nice man working the reception desk. Also let us use the lobby one night to order pizza and let the girls hang out and make Volleyball clips. Perfect hotel for a group to come.
Jennifer
Jennifer, ทริปกับเพื่อน 2 คืน
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6/10 ดี
16 มี.ค. 2025
Great hotel unfortunately our room smelt like a wet dog. If you are going to allow pets they should be restricted to certain rooms and guests should be told if the room had had a dog in it recently.
Nick
Nick, ทริปกับครอบครัว 1 คืน
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10/10 ไร้ที่ติ
15 มี.ค. 2025
Dwight Warren
Dwight Warren, ทริปกับครอบครัว 2 คืน
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10/10 ไร้ที่ติ
13 มี.ค. 2025
Dierre
Dierre, ทริป 4 คืน
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2/10 แย่
12 มี.ค. 2025
Sonesta North Point Mall is a smoking hotel
Sonesta saying it's a "non-smoking" hotel is a joke. I had issues with marajuana smoke coming into my bathroom, bedroom and into the living area for 5 days in a row. I immediately called the front desk the fist day (March 1st around 12:30-1 ish but no one answered my several calls}. The next day the nightmare continued. Whoever was smoking smoked in the morning and again in the evening. My concerns were treated as though I did something wrong. I am allergic to smoke (any kind) and it makes me feel sick. Gen. Mgr. gave a directive that I could move to another room on the 4th day but was told by front dest (Julius) I could not move until the 5th day. Last night here elevator isn't working and had to delay taking belongings out of the room because we could not walk down three flights of stairs. I cannot recommend Sonesta to anyone. No courtesy was given for my terrible experience. I was actually told "we can't do anything about someone who smokes in our hotel and the interaction with some staff was very unprofessional. One staff member that was amazing was Jeremy. Could not get return calls and some staff actually said they returned calls when they in fact did not. I spent good money at Sonesta and received very poor service. Don't be fooled.
ผู้เข้าพักจริง
ทริปธุรกิจ 12 คืน
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8/10 ดีมาก
9 มี.ค. 2025
Latif
Latif, ทริป 1 คืน
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10/10 ไร้ที่ติ
9 มี.ค. 2025
JOON WOOK
JOON WOOK, ทริป 6 คืน
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8/10 ดีมาก
26 ก.พ. 2025
Nice place
We had a good stay. Staff was friendly, room was clean, but carpet needs to be replaced.
Carlos
Carlos, ทริป 1 คืน
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10/10 ไร้ที่ติ
23 ก.พ. 2025
Sakeitha
Sakeitha, ทริป 2 คืน
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10/10 ไร้ที่ติ
22 ก.พ. 2025
Sakeitha
Sakeitha, ทริปธุรกิจ 5 คืน
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10/10 ไร้ที่ติ
19 ก.พ. 2025
Tiffany
Tiffany, ทริปกับเพื่อน 2 คืน
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8/10 ดีมาก
18 ก.พ. 2025
The check in was a little rocky. They checked me into building B as you see from the reviews there is an odd smell in the building. I felt insulted that the guy at the front desk acted if he was oblivious to it. I admit I did not look at the review because I have always had a great experience at Sonesta resorts and trusted the brand…however the ES brand is lack luster and the building outside and hallways needs maintenance. However the rooms are nice and well stocked. The couches however need to be updated