4/10 พอใช้
4 ธ.ค. 2025
Last minute Cyber Monday booking for a concert trip. Happened to check in shortly after check in opened. The allocated room was ground floor road facing, which I thought 'ah well, bad luck'. We later visited the bathroom and found it to be an accessible room. At that stage we needed to leave and didn't raise with reception. In any event I find rasing an issue quite stressful But the room was not as expected. Raised the matter with reception at the next useful opportunity. Fair to say that we didnt reach a common understanding: me saying it's not a room that I expected, them saying it's a double room allocated as available (which I get), me saying it warranted a fuller explanation at check in, them not seeing that being relevant as the website photo is just an example and that our room is comparable, me saying it's a modified room, and not as expected, and not at all like the photo, them saying should have raised at the time, me saying that it's not easy when you are looking for a relaxed start to your trip. I got the impression that the onus on me was to complain at the outset. In which case it is my conclusion that I should be, which isn't a way I wish to be expected to behave. I remain disappointed with the visit, and wasn't offered any further redress/discussion. My fault it seems. It's difficult to reject a room and then potentially be left without accomodation, all within a very short time period. I didn't feel looked after. I
Peter
Peter, ทริป 1 คืน
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