We arrived to a room with broken toilet and food on the floor in corner. We notified the front desk and they said they’d send someone up. No one ever came. I ended up fixing the toilet myself. Food still on floor. Later that night, toilet broke again, I fixed it once more. Next day we leave all day, come back at 5PM… no one turned over our room. Food still on floor. The room was just in very bad condition over all. Burn marks on carpet, sink only had blazing hot water, broken toilet, food from last guests still on floor, etc. We notified front desk again and still no one came. We found a nice maintenance guy who ended up coming to our room to help and he went to get us towels. We only picked this hotel for the pool which was HORRIBLE. The “pool bar” is a joke, small bar cart in corner limited offerings. My friend said it felt like 6 flags.